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- Tasks: Lead and optimise customer journeys, ensuring they align with business goals.
- Company: Join a global leader in software solutions for SMEs, based in central London.
- Benefits: Enjoy a hybrid work model and a vibrant office environment.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Bachelor’s degree or equivalent experience in digital experience or related fields required.
- Other info: This is a 12-month contract role with opportunities for growth.
The predicted salary is between 48000 - 72000 £ per year.
Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/ CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Customer Journey Ownership * Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). * Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. * Act as the voice of the customer — using insights, data, and feedback to champion improvements across digital touchpoints. Digital Strategy & Execution * Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Performance & Optimization * Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities. * Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications * Bachelor’s degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience). * Proven track record in digital product, journey, or experience management. * Strong knowledge of digital analytics, customer research, and CX methodologies. * Experience with journey mapping tools, A/B testing platforms, and personalization technologies
Senior Customer Experience Designer employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Designer
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience design. Understanding current methodologies and tools will help you speak confidently about your expertise during interviews.
✨Tip Number 2
Network with professionals in the CX field, especially those who work in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised customer journeys in the past. Highlighting measurable outcomes from your previous projects can set you apart from other candidates.
✨Tip Number 4
Research the company’s existing digital products and customer feedback. Being able to articulate how you would improve their customer journeys shows initiative and genuine interest in the role.
We think you need these skills to ace Senior Customer Experience Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer journey design and digital strategy. Use specific examples that demonstrate your ability to lead projects and optimise customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience design. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with journey mapping and analytics.
Showcase Relevant Skills: Emphasise your knowledge of digital analytics and CX methodologies. Include any specific tools or platforms you have used, such as A/B testing tools or journey mapping software, to demonstrate your technical proficiency.
Highlight Your Achievements: Quantify your past successes in improving customer journeys. Use metrics to illustrate how your contributions have positively impacted customer satisfaction or business goals, making your application stand out.
How to prepare for a job interview at EF Recruitment
✨Showcase Your Customer-Centric Mindset
As a Senior Customer Experience Designer, it's crucial to demonstrate your understanding of customer needs. Prepare examples of how you've used customer insights to drive design decisions and improvements in previous roles.
✨Familiarise Yourself with Digital Journey Mapping
Since the role involves journey ownership, be ready to discuss your experience with journey mapping tools. Bring along examples of past projects where you successfully mapped and optimised customer journeys.
✨Highlight Your Analytical Skills
The company values data-driven decision-making. Be prepared to talk about how you've used analytics to monitor performance and identify friction points in customer journeys. Mention any specific metrics or KPIs you've worked with.
✨Prepare for Collaborative Scenarios
This role requires collaboration with various teams. Think of instances where you've worked cross-functionally with product, design, or marketing teams. Be ready to discuss how you navigated challenges and achieved successful outcomes together.