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- Tasks: Support incident management and provide analytical insights to improve processes.
- Company: Award-winning SaaS organisation with a global presence.
- Benefits: Long contract, hybrid work, and free breakfast.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in incident management and strong analytical skills required.
- Other info: Work in central London with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an award-winning SaaS organisation providing software solutions to the SME marketplace, is now seeking a Sales Analyst with incident management experience for a 12-month contract. Central London location, hybrid, with 2-3 days a week in the office.
Skills:
- Experience in incident management, investigations, operations, or an analytical role in a service environment.
- Strong analytical skills such as Google Workspace or Tableau.
- Comfortable using Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
Responsibilities:
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements.
- Contribute to improvements that resolve issues more quickly.
Benefits:
- Global company, long contract.
- Hybrid role.
- Free breakfast.
Sales Analyst - Salesforce employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Analyst - Salesforce
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to incident management and analytical roles. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used tools like Salesforce or Tableau to solve problems. We love seeing candidates who can turn data into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that fits our culture and values.
We think you need these skills to ace Sales Analyst - Salesforce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Analyst role. Highlight your experience in incident management and any analytical roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Tools: Mention your familiarity with tools like Salesforce, Jira, Google Workspace, and Tableau. We love seeing candidates who can hit the ground running, so let us know how you've used these tools in your previous roles.
Highlight Analytical Skills: Since this role is all about turning data into actionable insights, be sure to showcase your strong analytical skills. Share examples of how you've identified patterns in data and made recommendations based on your findings.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at EF Recruitment
✨Know Your Tools
Familiarise yourself with Salesforce, Jira, and any other operational tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, especially in incident management or analytical tasks.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified patterns in data and turned insights into actionable recommendations. Use specific instances where your analytical skills led to improvements in processes or outcomes.
✨Understand Incident Management
Brush up on incident management principles and ITIL Foundation concepts. Be prepared to discuss how you would handle incidents, perform root cause analysis, and ensure timely resolution of issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to incident management and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
