Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with onboarding and training for accountancy software.
- Company: Join a global SaaS company known for innovative accountancy solutions.
- Benefits: Enjoy a long contract, product training, and free breakfast at the office.
- Why this job: Be the go-to person for customer support and make a real impact.
- Qualifications: Experience in customer engagement and knowledge of accountancy software is essential.
- Other info: Work from the vibrant UK headquarters in central London, just 2 days a week.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a Post Sales Support Specialist with a good understanding of accountancy software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in the office. Skills • Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills. • Experience delivering software-based product onboarding or training. • Ability and desire to learn while staying up to date with the appropriate software solutions. * Knowledge of accountancy firm environments, workflows and likely expected challenges Duties • Providing customer support including onboarding partner, strategy and training. • Be the first point of contact to resolve challenging customer queries • Hold consultative conversations and using questioning skills to uncover customer pain points. • Able to build urgency in customers to activate and use their subscriptions Benefits • Long contract • Product Training • Free Breakfast
Post Sales Support Specialist- Accountancy Software employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Sales Support Specialist- Accountancy Software
✨Tip Number 1
Familiarize yourself with the specific accountancy software products that the company offers. Understanding their features and benefits will help you engage more effectively with customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially in a consultative context. Role-playing scenarios where you handle customer queries can boost your confidence and prepare you for real interactions.
✨Tip Number 3
Stay updated on industry trends and challenges faced by accountancy firms. This knowledge will allow you to have meaningful discussions with customers and position yourself as a valuable resource.
✨Tip Number 4
Highlight any previous experience you have in onboarding or training customers on software products. Being able to showcase your ability to guide users through the setup process will make you a strong candidate for this role.
We think you need these skills to ace Post Sales Support Specialist- Accountancy Software
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Post Sales Support Specialist position. Tailor your application to highlight your relevant experience in accountancy software and customer support.
Highlight Communication Skills: Since the role involves engaging with customers through calls and emails, emphasize your excellent written and verbal communication skills in your CV and cover letter. Provide specific examples of how you've successfully communicated with clients in previous roles.
Showcase Onboarding Experience: If you have experience in delivering software-based product onboarding or training, make sure to detail this in your application. Describe the methods you used and the outcomes achieved to demonstrate your capability in this area.
Express Willingness to Learn: Convey your eagerness to learn and stay updated with the latest software solutions. Mention any relevant courses or certifications you have completed, or express your commitment to professional development in the field of accountancy software.
How to prepare for a job interview at EF Recruitment
✨Show Your Knowledge of Accountancy Software
Make sure to brush up on the specific accountancy software products that the company offers. Being able to discuss their features and benefits will demonstrate your understanding and enthusiasm for the role.
✨Demonstrate Your Customer Engagement Skills
Prepare examples from your past experiences where you successfully engaged with customers through calls or emails. Highlight your communication skills and how you resolved customer issues effectively.
✨Prepare for Consultative Conversations
Think about how you would approach a consultative conversation with a customer. Practice asking open-ended questions to uncover pain points, as this will be crucial in your role as a Post Sales Support Specialist.
✨Express Your Willingness to Learn
Convey your eagerness to stay updated with the latest software solutions. Discuss any relevant training or certifications you have pursued, and express your commitment to continuous learning in the field.
