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For Companies At a Glance
- Tasks: Support customers in activating subscriptions and enhance their product experience.
- Company: Join a leading global SaaS company in the FinTech market.
- Benefits: Enjoy a long contract, potential temp-to-perm, and free breakfasts!
- Why this job: Be part of a dynamic team in a vibrant London office with growth opportunities.
- Qualifications: Strong background in accounting, payroll software, and excellent communication skills required.
- Other info: This is an 18-month contract with a mix of remote and office work.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Payroll Support Specialist with a strong accountancy (Payroll) software background for a post sales support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in their offices in London. Duties • Activate customer subscriptions and increase & accelerate adoption of other products. • Support customers from the start of their entire journey • Help develop the approach to customer activation and retention. Skills • Accounting or bookkeeping , Payroll and software knowledge. • Ability to build urgency in customers to activate and use their subscriptions. • Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills. • Experience delivering software-based product onboarding or training. • Great communication skills Benefits • Long contract • Possible temp to perm • Free breakfasts
Payroll Support Specialist employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Specialist
✨Tip Number 1
Familiarize yourself with the specific payroll software products that the company offers. Understanding their features and benefits will help you engage effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer support context. Role-play scenarios where you activate subscriptions or provide onboarding support to ensure you can convey urgency and value to potential customers.
✨Tip Number 3
Research common challenges customers face when using payroll software. Being able to discuss these issues and how you would address them can set you apart as a candidate who is proactive and customer-focused.
✨Tip Number 4
Network with professionals in the FinTech and payroll sectors. Engaging with industry peers can provide insights into best practices and trends, which you can leverage to show your passion and knowledge during the application process.
We think you need these skills to ace Payroll Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in payroll and accounting software. Emphasize any relevant roles where you've supported customers or delivered training, as this aligns with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to engage with customers and support them through their journey.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully engaged with customers through calls and emails. Highlight any presentations or training sessions you've conducted.
Highlight Problem-Solving Abilities: Discuss instances where you've helped customers overcome challenges with software products. This will show your potential employer that you can build urgency and encourage product adoption effectively.
How to prepare for a job interview at EF Recruitment
✨Showcase Your Payroll Knowledge
Make sure to highlight your experience with payroll software and accounting principles. Be prepared to discuss specific software you've used and how it relates to the role.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Discuss your approach to building urgency and encouraging product adoption.
✨Practice Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly. Consider doing mock interviews to refine your verbal and presentation skills.
✨Understand the Company’s Products
Research the company's accountancy software products thoroughly. Being knowledgeable about their offerings will help you answer questions confidently and show your genuine interest in the role.
