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For Companies At a Glance
- Tasks: Help customers onboard and utilise products effectively in a dynamic SaaS environment.
- Company: Join a top-rated Global SaaS organisation known for its vibrant workplace culture.
- Benefits: Enjoy a long contract, hybrid work options, and free breakfast every day!
- Why this job: Be part of a team that values independence, problem-solving, and client success.
- Qualifications: 2+ years in customer-facing roles; experience with CRM and MarTech platforms is a plus.
- Other info: Multilingual candidates are highly encouraged to apply!
The predicted salary is between 36000 - 60000 £ per year.
Our client is an exciting Global SaaS organisation who have a reputation of being a top place to work. They are seeking an Onboarding Specialist to join their team for a 12 month contract.
The ideal Candidate will have 2+ years experience in a customer or client facing role (i.e. B2B Marketing Sales, Customer Success, Account Management).
Skills
- Experience running onboarding and implementation activities to help customers adopt and utilize products or services.
- Knowledge of CRM and Customer Success platforms.
- Solid understanding of MarTech (experience using MarTech platforms is ideal).
- Strong track record managing a portfolio of accounts, with an emphasis on driving client adoption.
- Business savvy with consultative, problem solving, and issue resolution skills.
- Entrepreneurial mindset - you thrive balancing independence and accountability.
- Being multilingual in one or more major European languages would prove very useful.
Benefits
- Long contract, possible extension.
- Hybrid role.
- Free Breakfast.
On-Boarding Specialist employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Boarding Specialist
✨Tip Number 1
Familiarise yourself with the specific onboarding processes and tools used in SaaS companies. Understanding how to effectively guide clients through product adoption will set you apart from other candidates.
✨Tip Number 2
Showcase your experience with CRM and Customer Success platforms during networking opportunities. Engaging with professionals in these areas can provide insights and connections that may lead to job referrals.
✨Tip Number 3
Highlight any multilingual skills you possess, especially if you speak major European languages. This can be a significant advantage in a global organisation and can help you connect with a broader range of clients.
✨Tip Number 4
Demonstrate your entrepreneurial mindset by discussing past experiences where you took initiative or solved problems independently. This will resonate well with employers looking for candidates who can balance independence with accountability.
We think you need these skills to ace On-Boarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, particularly in onboarding and implementation activities. Use specific examples that demonstrate your skills in driving client adoption and managing accounts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with CRM and Customer Success platforms, as well as any experience you have with MarTech. Be sure to convey your entrepreneurial mindset and problem-solving abilities.
Showcase Multilingual Skills: If you speak any major European languages, make sure to highlight this in your application. It can set you apart from other candidates and show your ability to engage with a diverse client base.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EF Recruitment
✨Showcase Your Customer-Facing Experience
Make sure to highlight your previous roles in customer success, account management, or B2B marketing. Share specific examples of how you've successfully onboarded clients and helped them adopt products or services.
✨Demonstrate Your Knowledge of CRM and MarTech
Familiarise yourself with the CRM and Customer Success platforms relevant to the role. Be prepared to discuss your experience with these tools and how they can enhance client onboarding and engagement.
✨Emphasise Problem-Solving Skills
Prepare to discuss scenarios where you've had to resolve issues or overcome challenges during the onboarding process. This will showcase your consultative approach and ability to drive client adoption effectively.
✨Highlight Your Entrepreneurial Mindset
Share examples that demonstrate your independence and accountability in previous roles. Employers appreciate candidates who can balance taking initiative while also being responsible for their actions.
