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- Tasks: Support incident management and provide analytical insights to improve customer success.
- Company: Award-winning SaaS organisation with a global presence.
- Benefits: Hybrid role, long contract, and free breakfast.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in incident management and strong analytical skills required.
- Other info: Work in a collaborative environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an award-winning SaaS organisation providing software solutions to the SME marketplace, is now seeking an experienced Customer Success Analyst for a 12-month contract. Central London location, hybrid, with 2-3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
Skills- Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment.
- Strong analytical skills such as Google Workspace and Tableau.
- Comfortable using Slack, Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements.
- Contribute to improvements that resolve issues more quickly.
- Global company, long contract
- Hybrid role
- Free breakfast
Customer Success Analyst - CRM in London employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Analyst - CRM in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through mutual connections. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills in incident management and analytics can shine. We want you to show them why you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience with tools like Salesforce and Jira, the better you'll perform.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates. Let’s get you that Customer Success Analyst role!
We think you need these skills to ace Customer Success Analyst - CRM in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Analyst role. Highlight your experience with incident management and analytical skills, especially with tools like Google Workspace and Tableau. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your skills can help us improve our processes. Be sure to mention any relevant experience with operational tools like Slack and Salesforce.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to include examples of how you've used data to drive decisions in past roles. We love seeing how you identify patterns and turn insights into actionable recommendations!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we’re excited to see your application come through!
How to prepare for a job interview at EF Recruitment
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Salesforce, Jira, and Google Workspace. Be ready to discuss how you've used these platforms in past roles, as this will show your practical experience and comfort level with the technology.
✨Showcase Your Analytical Skills
Prepare examples of how you've used your analytical skills to solve problems or improve processes. Think about specific incidents where you identified patterns in data and turned those insights into actionable recommendations. This will demonstrate your ability to contribute effectively to the team.
✨Understand Incident Management
Brush up on incident management principles and be prepared to discuss your experience with investigations and operations at a Tier 3 level. Highlight any relevant certifications, like ITIL Foundation, and be ready to explain how you've applied these concepts in real-world scenarios.
✨Communicate Clearly
Since you'll be working in a hybrid environment, strong communication skills are key. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. This will help you stand out as someone who can effectively collaborate with remote teams.
