Our Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract. You ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities * Building robust data foundations: Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance tailored for international markets. * Developing actionable dashboards helping the team ...
Data Scientist - Customer Services employer: EF Recruitment
Join our award-winning Global SaaS client as a Business Analyst, where you'll thrive in a hybrid working environment that fosters collaboration and innovation. With a focus on employee growth and the opportunity to work with cutting-edge AI tools, this role not only enhances your analytical skills but also allows you to make a significant impact on customer success strategies. Enjoy the benefits of a long-term contract with the potential for extension, all while being part of a dynamic team dedicated to operational excellence and customer experience.
