At a Glance
- Tasks: Design and execute engaging learning paths for partners across multiple regions.
- Company: Global SaaS Organisation with a focus on innovative partner education.
- Benefits: Hybrid working and a collaborative work environment.
- Other info: Opportunity to work with cutting-edge digital learning tools and AI-driven strategies.
- Why this job: Make a real impact by driving product mastery and business growth through education.
- Qualifications: 7+ years in B2B SaaS or fintech with a focus on customer education.
The predicted salary is between 56700 - 69300 £ per year.
Our client is Global Saa S Organisation, they are now seeking an experienced Partner Education & Scaled Learning Lead to architect, build, and optimise a digital-first partner learning and adoption engine across the UK and international markets.
In this role, you will own the end-to-end scaled education strategy ecosystem across multiple regions.
You will combine deep practitioner insight with platform expertise to translate complex product capabilities, frequent launches, workflow friction points, and regulatory changes into high-impact, scalable learning journeys.
You will define the education content architecture across 1st- and 3rd-party touchpoints, building practitioner trust, driving feature adoption, and accelerating revenue growth at scale.
What you'll do
- Architect, design, and execute multi-format learning paths (live/on-demand webinars, interactive walkthroughs, self-guided digital experiences, short-form lessons) across owned channels and industry platforms.
- Translate complex platform updates, workflow friction points, and regulatory shifts into practical, engaging educational content that drives confidence, product mastery, and measurable business impact.
- Lead and deliver all scaled practitioner education touchpoints, partnering cross-functionally with PMM, GTM, Product Enablement, and external vendors to ensure seamless execution.
- Work with Lifecycle & Growth Marketing to embed learning into automated nurture streams, onboarding journeys, and adoption pathways across the customer lifecycle.
- Build repeatable frameworks, modular content architectures, and efficient production models to deliver localised, high-impact learning journeys across multiple countries with minimal operational overhead.
- Define and track the business impact of scaled education beyond attendance — proving activation, feature adoption, retention lift, and pipeline/revenue conversion.
- Use quantitative analytics, learner feedback, and modern AI-driven tools to optimise performance, accelerate content production, and maximise channel leverage.
What we're looking for
- 7+ years in B2B Saa S, fintech, or multi-product environments driving growth through customer or partner education. Backgrounds in Partner/Channel Marketing, Customer Education
- Proven ability to connect educational touchpoints directly to business growth metrics: adoption, active usage, retention, and revenue conversion.
- Deep empathy for practitioner audiences and the ability to quickly understand technical workflows and regulatory updates.
- Hands‑on creator with expertise across digital learning platforms, vendor management, and cross-functional delivery at scale.
- Track record of embedding digital learning into lifecycle automation, sales enablement, and broader GTM strategies.
- Experience delivering localised programs across multiple markets using automation and AI to minimise operational overhead.
Benefits
- Hybrid working
- Great collaborative work environment
- #J-18808-Ljbffr
Customer Education Specialist employer: EF Recruitment
Join our award-winning Global SaaS client as a Business Analyst, where you'll thrive in a hybrid working environment that fosters collaboration and innovation. With a focus on employee growth and the opportunity to work with cutting-edge AI tools, this role not only enhances your analytical skills but also allows you to make a significant impact on customer success strategies. Enjoy the benefits of a long-term contract with the potential for extension, all while being part of a dynamic team dedicated to operational excellence and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Education Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EF Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EF Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Education Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EF Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at EF Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EF Recruitment!
How to prepare for a job interview at EF Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
