Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support incident management and provide analytical insights to improve customer success.
- Company: Award-winning SaaS organisation with a global presence.
- Benefits: Long contract, hybrid work, and free breakfast.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in incident management and strong analytical skills required.
- Other info: Work in a collaborative environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an award-winning SaaS organisation providing software solutions to the SME marketplace, is now seeking an experienced Customer Success Analyst for a 12-month contract. Central London location, hybrid, with 2-3 days a week in the office.
Skills
- Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment.
- Strong analytical skills such as Google Workspace and Tableau.
- Comfortable using Slack, Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
Responsibilities
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements.
- Contribute to improvements that resolve issues more quickly.
Benefits
- Global company, long contract
- Hybrid role
- Free breakfast
Customer Success Analyst - CRM in City of Westminster employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Analyst - CRM in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through mutual connections. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and analytics. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills during interviews! Bring examples of how you've used tools like Google Workspace or Tableau to solve problems. Real-life scenarios can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Analyst - CRM in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Analyst role. Highlight your experience with incident management and analytical skills, especially with tools like Google Workspace and Tableau. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your skills can help us improve our service. Be sure to mention your familiarity with operational tools like Slack and Salesforce.
Showcase Your Analytical Skills: In your application, don’t forget to showcase your analytical skills. Provide examples of how you've identified patterns in data and turned insights into actionable recommendations. This is key for the role, so make it stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at EF Recruitment
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Salesforce, Jira, and Google Workspace. Be ready to discuss how you've used these platforms in past roles, especially in incident management or analytical tasks.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified patterns in data and turned insights into actionable recommendations. Use specific metrics or outcomes to illustrate your impact, as this will resonate well with the hiring team.
✨Understand Incident Management
Brush up on your knowledge of incident management processes and ITIL principles. Be prepared to discuss how you would handle incidents and investigations, and share any relevant experiences that demonstrate your ability to triage cases effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure improvements. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
