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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Global software solutions company based in London.
- Benefits: Enjoy remote work options, free breakfast, and potential contract extension.
- Why this job: Join a supportive team and enhance your tech skills in a dynamic environment.
- Qualifications: Computer graduate with 1+ years in IT Desktop Support and familiarity with Mac and Windows.
- Other info: Great opportunity for career growth in a global company.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a global software solutions company with UK headquarters located in Victoria, London. They are now seeking an IT Support Technician for a 12 month contract where you will benefit from great technical support from your colleagues. Can be 2 days a week remote.
Responsibilities:
- Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.
- Troubleshoot issues as 1st, 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
- Troubleshoot and replace laptop and PC hardware.
- Provide professional-level phone support to customers.
- Configure, test, and troubleshoot network connectivity and wireless access.
Skills:
- Computer graduate or similar.
- 1+ years experience in IT Desktop Support.
- Familiarity supporting Mac OS X & Windows 7/10.
- Familiarity with wired and Wi-Fi Networking with Windows Active Directory preferred.
- Ability to work independently and within a team.
Benefits:
- Technical support given.
- Possible extension.
- Global company.
- Free breakfast.
IT Support Technician in City of London employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in City of London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues, like connectivity problems or hardware failures. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being an IT Support Technician isn’t just about tech knowledge; it’s also about communication. Practice explaining technical concepts in simple terms, as you'll need to help users who might not be as tech-savvy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals like you to join our team. Let’s get you that IT Support Technician role!
We think you need these skills to ace IT Support Technician in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with desktop and enterprise applications. We want to see how your skills match the job description, so don’t be shy about showcasing your familiarity with Mac OS X and Windows!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. Share specific examples of how you've tackled troubleshooting issues in the past – we love a good story!
Show Off Your Technical Skills: When filling out your application, make sure to mention any relevant technical skills you have, like experience with networking or hardware troubleshooting. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at EF Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting desktop and enterprise applications. Be ready to discuss your experience with both Mac OS X and Windows 7/10, as well as any networking issues you've resolved in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT support challenges before. Think about times when you provided remote assistance or resolved hardware issues, and be ready to explain your thought process during those situations.
✨Practice Your Communication Skills
Since you'll be providing phone support, it's crucial to demonstrate clear and professional communication. Consider doing mock interviews with a friend where you explain technical concepts in simple terms, ensuring you can convey information effectively.
✨Familiarise Yourself with the Company Culture
Research the global software solutions company and understand their values and work environment. This will help you tailor your responses to align with their culture, showing that you're not just a fit for the role but also for the team.
