EF Recruitment is seeking an experienced Customer Retention & Growth Manager to design, build and optimise retention programmes for a fintech client. You will shape welcome, nurture, retention and winback journeys, including free‑trial conversions, to drive long‑term value and reduce churn.
In this role, you will embed AI-driven interventions, partner with CX, Analytics and Sales, and work across global teams to scale retention initiatives and monetise the customer base.
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Fintech Retention & Growth Product Manager in City of London employer: EF Recruitment
Join our award-winning Global SaaS client as a Business Analyst, where you'll thrive in a hybrid working environment that fosters collaboration and innovation. With a focus on employee growth and the opportunity to work with cutting-edge AI tools, this role not only enhances your analytical skills but also allows you to make a significant impact on customer success strategies. Enjoy the benefits of a long-term contract with the potential for extension, all while being part of a dynamic team dedicated to operational excellence and customer experience.
