At a Glance
- Tasks: Support incident management and provide analytical insights to improve operations.
- Company: Award-winning SaaS organisation with a global presence.
- Benefits: Hybrid role, long contract, and free breakfast.
- Other info: Work in a collaborative environment with opportunities for growth.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Experience in operations or analytical roles; strong skills in Google Workspace and Tableau.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an award-winning SaaS organisation providing software solutions to the SME marketplace, is now seeking an experienced Operations Analyst for a 12-month contract. Central London location, hybrid, with 2-3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
Skills
- Experience in incident management, investigations, operations, or analytical role in a service environment.
- Strong analytical skills such as Google Workspace and Tableau.
- Comfortable using Slack, Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
Responsibilities
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements.
- Contribute to improvements that resolve issues more quickly.
Benefits
- Global company, long contract.
- Hybrid role.
- Free breakfast.
Data Analyst - Customer Success in City of London employer: EF Recruitment
Join a dynamic global SaaS company that values its employees and fosters a supportive work culture. With a hybrid working model based in the heart of London, you will enjoy the flexibility of working three days a week in the office while being part of a friendly team dedicated to professional growth and collaboration. This role offers unique opportunities for career advancement within a leading organisation, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst - Customer Success in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to data analysis and incident management. We recommend using mock interviews with friends or even recording yourself to refine your answers and boost your confidence.
✨Tip Number 3
Showcase your analytical skills during the interview! Bring examples of how you've used tools like Google Workspace or Tableau to solve problems. We want to see how you turn data into actionable insights!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Data Analyst - Customer Success in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Analyst role. Highlight your experience in incident management and analytical skills, especially with tools like Google Workspace and Tableau. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Don't forget to mention your familiarity with operational tools like Slack and Salesforce.
Showcase Your Analytical Skills:In your application, be sure to showcase your strong analytical skills. Provide examples of how you've identified patterns in data and turned insights into actionable recommendations. We love seeing real-life applications of your skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at EF Recruitment
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Google Workspace, Tableau, Slack, Salesforce, and Jira. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and comfort level.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified patterns in data and turned insights into actionable recommendations. Use specific instances where your analytical skills led to improvements or solutions in previous positions to demonstrate your value.
✨Understand Incident Management
Brush up on incident management principles and be prepared to discuss your experience in handling investigations and case work. Highlight any relevant certifications, like ITIL Foundation, and explain how they’ve helped you in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to incident management and how they measure success in their operations. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
