Customer Success & Retention Manager sought for 9-month contract responsible for driving retention and customer growth across a global customer base, primarily consists of accountants, sole traders and small businesses.
Located in superb offices in central London, hybrid with 3 days a week in the office.
Responsibilities
- Drive and deliver net new retention programmes which leverage digital platform capabilities and human assisted interactions
- Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty.
- Further embed their use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn
- Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives
- Programme manage the implementation of programmes working with global peers and stakeholders
Skills
- You have a minimum of 4 years experience and a track record of exceeding retention and revenue targets in the Customer Success space
- Strategic thinker with strong business acumen
- Data driven – able to quantify ROI, articulate impact and identify focus areas for continuous improvement
- Confident communicator - you will have excellent written and verbal communication skills
Benefits
- Long contract
- Hybrid
- Free breakfast on site
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Customer Success & Retention Manager in City of London employer: EF Recruitment
Join our award-winning Global SaaS client as a Business Analyst, where you'll thrive in a hybrid working environment that fosters collaboration and innovation. With a focus on employee growth and the opportunity to work with cutting-edge AI tools, this role not only enhances your analytical skills but also allows you to make a significant impact on customer success strategies. Enjoy the benefits of a long-term contract with the potential for extension, all while being part of a dynamic team dedicated to operational excellence and customer experience.
