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- Tasks: Support incident management and provide analytical insights to improve processes.
- Company: Award-winning SaaS organisation with a global presence.
- Benefits: Hybrid role, long contract, and free breakfast.
- Why this job: Join a dynamic team and make a real impact in customer success.
- Qualifications: Experience in incident management and strong analytical skills required.
- Other info: Work in a collaborative environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client, an award-winning SaaS organisation providing software solutions to the SME marketplace, is now seeking an experienced Customer Success Analyst for a 12-month contract. Central London location, hybrid, with 2-3 days a week in the office.
You will help the team maintain a consistent and structured approach to handling investigations and incidents.
Skills- Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment.
- Strong analytical skills such as Google Workspace and Tableau.
- Comfortable using Slack, Salesforce, Jira, and similar operational tools.
- Ability to identify patterns in data and turn insights into actionable recommendations.
- ITIL Foundation preferred.
- Support timely and consistent handling of incidents, investigations, and related case work.
- Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
- Perform root cause analysis and identify trends across incidents and recurring issues.
- Provide analytical insights that help prioritise fixes and improvements.
- Contribute to improvements that resolve issues more quickly.
- Global company, long contract
- Hybrid role
- Free breakfast
Customer Success Analyst - CRM in City of London employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Analyst - CRM in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through mutual connections. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills in incident management and analytics can shine. We want you to show them why you're the perfect fit!
✨Tip Number 3
Practice your problem-solving skills. Be ready to tackle hypothetical scenarios related to customer success and incident management. This will help you demonstrate your analytical prowess during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Success Analyst - CRM in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Analyst role. Highlight your experience with incident management and analytical skills, especially with tools like Google Workspace and Tableau. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your skills can help us improve our processes. Be sure to mention any relevant experience with operational tools like Slack and Salesforce.
Showcase Your Analytical Skills: In your application, don’t forget to showcase your analytical skills. Provide examples of how you've identified patterns in data and turned insights into actionable recommendations. This is key for the role, and we love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at EF Recruitment
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Salesforce, Jira, and Google Workspace. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used your analytical skills in past roles. Think about specific incidents where you identified patterns in data and turned those insights into actionable recommendations. This will demonstrate your ability to contribute effectively to the team.
✨Understand Incident Management
Brush up on incident management processes and be ready to discuss your experience with investigations and operations. Highlight any relevant experience you have up to Tier 3 level, as this will be crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and incident management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
