EF Recruitment in London is seeking a Customer Success & Retention Manager on a 9-month contract to drive retention and customer growth across a global base, including accountants, sole traders and small businesses.
Located in central London, the role is hybrid with 3 days a week in the office. You will lead retention programmes, build trusted relationships, embed AI/data insights, and collaborate with global peers to implement proactive interventions that reduce churn.
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AI-Driven Retention & Growth Manager (Hybrid, 9-Month) in City of London employer: EF Recruitment
Join our award-winning Global SaaS client as a Business Analyst, where you'll thrive in a hybrid working environment that fosters collaboration and innovation. With a focus on employee growth and the opportunity to work with cutting-edge AI tools, this role not only enhances your analytical skills but also allows you to make a significant impact on customer success strategies. Enjoy the benefits of a long-term contract with the potential for extension, all while being part of a dynamic team dedicated to operational excellence and customer experience.
