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- Tasks: Support customers with onboarding and training for accountancy software.
- Company: Join a leading global FinTech firm known for innovative software solutions.
- Benefits: Enjoy a long contract, product training, and free breakfast in the office.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Must have accountancy qualifications (ACCA, AAT) and customer engagement experience.
- Other info: Work from the vibrant heart of London, just three days a week!
The predicted salary is between 36000 - 60000 £ per year.
Our client is a global FinTech organisation with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking an Accountant for a post sales support role with a good understanding of accountancy and software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially, with 3 days in the office a week.
Skills
- Accountancy qualifications - ACCA, AAT
- Experience in engaging with customers via outbound calls and emails
- Experience delivering software-based product onboarding or training (e.g. Xero, Quickbooks, Sage)
- Ability and desire to learn while staying up to date with the appropriate software solutions
Duties
- Providing customer support including onboarding partner, strategy and training
- Be the first point of contact to resolve challenging customer queries
- Hold consultative conversations and use questioning skills to uncover customer pain points
- Able to build urgency in customers to activate and use their subscriptions
Benefits
- Long contract
- Product Training
- Free Breakfast
Accountant - Software Support employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountant - Software Support
✨Tip Number 1
Familiarise yourself with the specific accountancy software mentioned in the job description, such as Xero, Quickbooks, and Sage. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your customer engagement skills. Since the role involves interacting with customers via calls and emails, practice articulating how you would handle common queries or challenges they might face with the software.
✨Tip Number 3
Prepare to discuss your accountancy qualifications and how they relate to software support. Be ready to explain how your background can help you understand customer needs and provide effective solutions.
✨Tip Number 4
Show your enthusiasm for continuous learning. The job requires staying updated with software solutions, so be prepared to share examples of how you've kept your skills current in the past.
We think you need these skills to ace Accountant - Software Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accountancy qualifications, such as ACCA or AAT. Emphasise any relevant experience you have with software products like Xero, Quickbooks, or Sage, as well as your customer engagement skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Accountant - Software Support role. Mention your experience in onboarding and training customers on software products, and how you can help resolve customer queries effectively.
Showcase Your Communication Skills: Since the role involves engaging with customers via calls and emails, highlight your communication skills. Provide examples of how you've successfully handled customer interactions in the past, particularly in a consultative manner.
Demonstrate Your Willingness to Learn: Express your desire to stay updated with the latest software solutions in your application. Mention any relevant courses or self-study you've undertaken to enhance your knowledge in accountancy software.
How to prepare for a job interview at EF Recruitment
✨Showcase Your Accountancy Knowledge
Make sure to highlight your accountancy qualifications, such as ACCA or AAT, during the interview. Be prepared to discuss how your knowledge can help in providing effective software support.
✨Demonstrate Customer Engagement Skills
Since the role involves engaging with customers via calls and emails, share examples of your previous experiences in customer support. Emphasise your ability to handle challenging queries and maintain a positive relationship.
✨Familiarise Yourself with Relevant Software
Brush up on popular accounting software like Xero, Quickbooks, and Sage. Being able to discuss these tools confidently will show your readiness to provide onboarding and training to customers.
✨Prepare for Consultative Conversations
Practice your questioning skills to uncover customer pain points. The interview may involve role-playing scenarios, so be ready to demonstrate how you would approach consultative conversations effectively.
