Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in activating subscriptions and enhance their experience with our software.
- Company: Join a global SaaS company revolutionizing the FinTech market with innovative accountancy solutions.
- Benefits: Enjoy a long contract, potential temp-to-perm, and free breakfasts at our London office.
- Why this job: Be part of a dynamic team, make an impact on customer success, and grow your skills.
- Qualifications: Strong background in accounting or payroll software, excellent communication, and customer engagement skills.
- Other info: This role is based in our impressive UK headquarters in central London.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Support Specialist with a strong accountancy (Payroll) software background for a post sales support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in their offices in London. Duties • Activate customer subscriptions and increase & accelerate adoption of other products. • Support customers from the start of their entire journey • Help develop the approach to customer activation and retention. Skills • Accounting or bookkeeping , Payroll and software knowledge. • Ability to build urgency in customers to activate and use their subscriptions. • Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills. • Experience delivering software-based product onboarding or training. • Great communication skills Benefits • Long contract • Possible temp to perm • Free breakfasts
Accountancy Software - Support Specialist employer: EF Recruitment
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountancy Software - Support Specialist
✨Tip Number 1
Familiarize yourself with the specific accountancy software products that the company offers. Understanding their features and benefits will help you engage effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer support context. Role-play scenarios where you activate subscriptions or provide onboarding support to ensure you can convey urgency and value to potential customers.
✨Tip Number 3
Research common challenges customers face when using payroll software. Being able to discuss these issues and how you would address them will show your proactive approach and understanding of the customer journey.
✨Tip Number 4
Network with professionals in the FinTech and accountancy sectors. Engaging with industry peers can provide insights into best practices and trends, which you can leverage to enhance your discussions with customers.
We think you need these skills to ace Accountancy Software - Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in accountancy and payroll software. Emphasize any relevant roles where you've provided support or training to customers.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer support in the FinTech sector. Mention specific examples of how you've helped customers activate and use software products effectively.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your written and verbal skills. Consider including a brief anecdote about a successful customer interaction.
Highlight Relevant Experience: If you have experience with outbound calls and emails, make sure to detail this in your application. Discuss how you've engaged customers and built urgency for product adoption in previous roles.
How to prepare for a job interview at EF Recruitment
✨Showcase Your Accounting Knowledge
Make sure to highlight your experience with accounting and payroll software during the interview. Be prepared to discuss specific tools you've used and how they relate to the products offered by the company.
✨Demonstrate Customer Engagement Skills
Since the role involves supporting customers, share examples of how you've successfully engaged with clients in the past. Discuss your approach to building urgency and encouraging product adoption.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in previous roles and how you resolved them, especially in relation to customer support and onboarding.
✨Practice Your Communication Skills
Given the importance of excellent verbal and written communication in this role, practice articulating your thoughts clearly. You might even want to prepare a brief presentation on a relevant topic to showcase your skills.
