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- Tasks: Support corporate customers with technical onboarding and integrations for EF's digital learning platforms.
- Company: Join a vibrant, international team at EF Education First.
- Benefits: Dynamic work environment, career progression, and exposure to modern SaaS technology.
- Why this job: Be a trusted partner for global clients and make a real impact in their success.
- Qualifications: 3+ years in technical support, strong problem-solving skills, and customer-focused mindset.
- Other info: Collaborate across teams and grow in a fast-paced, innovative culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Team: Technical Solutions
Reports to: VP, Technical Solutions & Security
About the Role
We are looking for a Technical Success Manager (TSM) to support our corporate (B2B) customers using EF's digital learning platforms. This role is ideal for someone with a strong technical support background who enjoys working directly with people, solving problems, and helping customers succeed. Many of our successful TSMs joined from IT support or service roles and developed into trusted technical partners for global clients. You will act as a bridge between customers, Sales, Operations, Product, and Engineering - ensuring smooth onboarding, integrations, and ongoing technical success. EF offers a vibrant, international, and collaborative environment with excellent opportunities for growth across teams, products, and geographies.
What You'll Do
- Customer Onboarding, Integrations & Technical Support
- Support technical onboarding and implementation for corporate customers
- Act as a primary technical contact for assigned accounts
- Implement LMS integrations for key customers (SSO, API's - training provided)
- Help configure solutions to meet customer requirements
- Troubleshoot issues and coordinate resolutions across internal teams
- Communicate clearly with both technical and non-technical stakeholders
- Monitor customer health and escape risks when needed
- Training & Enablement
- Deliver technical training sessions for customers, Sales, and operational teams
- Create clear guidance materials and user-friendly documentation
- Help internal teams understand product capabilities and limitations
- Documentation & Knowledge Management
- Maintain client-facing and internal technical documentation
- Capture recurring issues and solutions to improve future support
- Contribute to playbooks, FAQs, and best practices
- Cross-Functional Collaboration
- Work closely with Sales, Customer Success, Product, Engineering, and Support
- Provide technical input for Security Questionnaires/RFI/RFP responses
- Share customer feedback to help improve products and processes
- Continuous Improvement
- Identify opportunities to improve customer experience and internal workflows
- Help scale processes as EF continues to grow
- Stay curious and learn new technologies relevant to our platform
What We're Looking For
Essential Experience
- 3+ years in a technical support, IT service, or administrative support role
- Fluency in English
- Experience supporting business applications or end users
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Comfortable explaining technical topics to non-technical audiences
- Organised and able to manage multiple tasks simultaneously
- Customer-focused mindset
Desirable Skills
- Experience in a B2B environment
- Experience with SaaS platforms
- Exposure to system integrations, APIs, or SSO
- Understanding of security & data privacy regulations (e.g., GDPR, ISO 27001)
- Basic knowledge of the software development lifecycle
- Project coordination or project management experience
Technical Background
A basic technical foundation is required, but deep expertise is not expected. Successful candidates will receive training on EF's products, systems, and technologies.
Personal Qualities
We are especially interested in candidates who are:
- Friendly, approachable, and collaborative
- Proactive and eager to learn
- Comfortable working in a fast-paced environment
- Detail-oriented and reliable
- Adaptable and calm under pressure
- Motivated to grow into a customer-facing technical career
Why Join EF?
- Work in a dynamic, international environment
- Collaborate with colleagues from around the world
- Gain exposure to enterprise customers and modern SaaS technology
- Clear opportunities for career progression across teams and regions
- Be part of a company that values energy, culture, and innovation
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Technical Success Manager employer: EF Language Abroad
Contact Detail:
EF Language Abroad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EF through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer success. Think about how your past experiences align with the role of a Technical Success Manager and be ready to share specific examples.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss how you've tackled technical issues in the past and how you can help customers succeed with EF's platforms.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Technical Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Success Manager role. Highlight your technical support experience and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bridge the gap between customers and our internal teams!
Show Off Your Communication Skills: Since this role involves interacting with both technical and non-technical stakeholders, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can explain complex topics simply.
Highlight Problem-Solving Experience: We love candidates who can troubleshoot and solve problems effectively. Share specific examples from your past roles where you've successfully resolved issues or improved processes. This will help us see your customer-focused mindset in action!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our vibrant team at EF!
How to prepare for a job interview at EF Language Abroad
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of EF's digital learning platforms. Familiarise yourself with common integrations like SSO and APIs, as well as any relevant troubleshooting techniques. This will help you speak confidently about how you can support customers during onboarding and beyond.
✨Practice Clear Communication
Since you'll be acting as a bridge between technical and non-technical stakeholders, practice explaining complex topics in simple terms. Consider role-playing with a friend or family member to refine your ability to communicate effectively with diverse audiences.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues or improved processes. Highlight your customer-focused mindset and how you’ve contributed to enhancing user experiences in previous roles.
✨Demonstrate Your Collaborative Spirit
EF values teamwork, so be ready to discuss how you've worked cross-functionally in the past. Share specific instances where you collaborated with sales, product, or engineering teams to achieve a common goal, showcasing your adaptability and proactive approach.