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- Tasks: Create a safe and fun living environment for international students this summer.
- Company: Join EF Education First, a vibrant global community focused on education and cultural exchange.
- Benefits: Enjoy professional development, social events, and global career opportunities.
- Why this job: Make a real impact while enhancing your organisational and leadership skills.
- Qualifications: Energetic, customer service-oriented individuals with excellent communication skills.
- Other info: Flexible hours and a supportive team environment await you!
The predicted salary is between 24000 - 36000 £ per year.
EF Education First is seeking an enthusiastic Residence Coordinator to champion the welfare of international students at our vibrant summer school in York. If you’re passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we want you!
Your Role
EF York is looking for a responsible and energetic individual to join our Residence Team for summer 2026 as a Residence Coordinator. You’ll help create a safe, welcoming, and fun living environment for our international students while ensuring everything runs smoothly behind the scenes. This role provides a great opportunity for you to build your organisational and leadership skills in a supportive, team-focused environment. If you’re ready to step up and make an impact this summer, we’d love to hear from you!
Responsibilities
- Ensures the smooth running of the student residences
- To ensure the residences provide a comfortable, safe living environment
- To maintain EF policies, accreditation criteria and Golden Rules
- To provide the highest level of customer service at all times
- To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
- Allocates new bookings to residential accommodation
- Assists customers with residence queries, ensuring prompt follow up and excellent customer service
- Liaises with external suppliers where cleaning/maintenance issues are reported
- Completes weekly occupancy statistics
- Ensures allocation information sent to residence suppliers is accurate and on time
- Prepares arrival & departure documents and provides keys for all arrivals
- Follows up any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
- Assists with the training and supervision of temporary staff/interns
- Participates in student intakes and first week chats
- Shares emergency duty on a rota basis
Requirements
- Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Pre summer training
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Residence Coordinator in York employer: EF Education First
Contact Detail:
EF Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Residence Coordinator in York
✨Tip Number 1
Get to know the company culture! Before your interview, dive into EF's mission and values. Understanding what makes them tick will help you connect your experiences to their goals, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming environment for international students, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your organisational skills! As a Residence Coordinator, you'll need to juggle multiple tasks. Prepare to discuss how you've managed similar responsibilities in the past, and maybe even bring a few ideas on how you could improve processes at EF.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds!
We think you need these skills to ace Summer Residence Coordinator in York
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for working with international students! Share any relevant experiences or stories that highlight your customer service skills and your love for diverse cultures.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. We want to see how you fit into our vibrant team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at EF Education First
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residence Coordinator. Familiarise yourself with EF's mission and values, especially how they relate to creating a welcoming environment for international students. This will help you demonstrate your enthusiasm and alignment with their goals.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you handled difficult situations or went above and beyond for someone. Be ready to discuss how you can apply these skills to support international students.
✨Demonstrate Team Spirit
EF values collaboration, so be prepared to talk about your experience working in teams. Share specific instances where you contributed to a team’s success or helped resolve conflicts. Highlight your ability to liaise effectively with different departments, as this is crucial for ensuring smooth operations.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about potential challenges you might encounter in the role, such as managing student welfare or dealing with maintenance issues, and prepare your responses to show your proactive approach.
