Summer Residence Coordinator

Summer Residence Coordinator

Torquay Full-Time No home office possible
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At a Glance

  • Tasks: Support international students by ensuring a safe and fun living environment.
  • Company: Join EF Education First, a global leader in education with a vibrant community.
  • Benefits: Enjoy free accommodation, meals, and access to language learning resources.
  • Why this job: Make a real impact while developing your leadership skills in a multicultural setting.
  • Qualifications: Energetic, customer-focused individuals with strong communication skills are encouraged to apply.
  • Other info: This is a live-in role from June/July to August 2025.

Your Role

EF Torquay Summer School is seeking an empathetic, organised and proactive Residence Coordinator for summer 2026 .

Position Details:

  • Full-time
  • 5 days a week
  • Fixed-term contract between June – August 2026
  • Accommodation and full board
  • Take an active role in ensuring our international students feel safe, comfortable and truly at home. This is an ideal opportunity for anyone who enjoys taking ownership of situations, providing high-quality care and maintaining a welcoming living environment where students can thrive.

    If you’re passionate about student welfare, enjoy working independently and want to be part of a multicultural team, we’d love to hear from you.

    At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

    Responsibilities

  • Ensures the smooth running of the student residences
  • To ensure the residences provide a comfortable and safe living environment
  • To provide the highest level of customer service at all times
  • To help maintain β€˜one team’, where the different departments liaise and interact -effectively and efficiently
  • Allocates new bookings to residential accommodation on internal allocation system
  • Assists customers with residence queries, ensuring prompt follow up and excellent customer service
  • Liaises with external suppliers where cleaning/maintenance issues are reported
  • Completes weekly occupancy statistics
  • Ensures allocation information is accurate and sent on time
  • Prepares arrival & departure documents and provides keys for all arrivals
  • Follows up any disciplinary issues together with the Summer Residence Lead and ensures sanctions are applied in line with EF’s residence rules and regulations
  • Liaises with the team regarding any issues reported for residential students
  • Participates in student intakes and first week chats
  • Arranges residence feedback questionnaires
  • Shares emergency duty on a rota basis
  • Requirements

  • A flexible approach to hours of work undertaken is essential
  • Highly motivated, energetic and positive
  • Must be a team player that can lead from the front, be outgoing and have great attention to detail
  • Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence
  • You should be passionate about customer service and providing quality
  • Ability to work under pressure and in a high paced environment
  • Able to remain calm under pressure & to diffuse difficult situations
  • In terms of mindset, we all have a β€˜going above and beyond, never settling for the status quo\’ mentality
  • Fluent in English
  • All offers are subject to a clear enhanced DBS check and two references
  • Right to work in the UK upon commencement of your contract
  • Why you will love working with EF

  • Work in a truly international environment
  • Boost your CV this summer with a world renowned organisation
  • Regular social events
  • Pre-summer online and in person trainings
  • Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
  • Ambition is nurtured and career enhancement opportunities are available at EF’s year round Language Campuses
  • Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
  • Global career opportunities
  • External trainings on safeguarding, mental health and first aid
  • Spend summer by the sea
  • Close knit team local to the area
  • —————————–

    EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.

    EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

    Summer Residence Coordinator employer: EF Education First

    EF Education First is an exceptional employer that fosters a vibrant and multicultural environment, perfect for those passionate about education and international student welfare. With a commitment to employee growth, EF offers fast-tracked career opportunities, comprehensive training, and the unique advantage of living on-site with free accommodation during the summer. Join us in Torquay and be part of a dynamic team dedicated to creating memorable experiences for students from around the globe.
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    Contact Detail:

    EF Education First Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Summer Residence Coordinator

    ✨Tip Number 1

    Familiarise yourself with EF Education First's mission and values. Understanding their commitment to education and cultural exchange will help you align your responses during the interview, showcasing your passion for their goals.

    ✨Tip Number 2

    Highlight any previous experience working with international students or in customer service roles. Be ready to share specific examples of how you've created a welcoming environment or resolved conflicts, as this will demonstrate your suitability for the Residence Coordinator position.

    ✨Tip Number 3

    Prepare to discuss your organisational and leadership skills. Think of instances where you've successfully managed a team or coordinated events, as these experiences will be crucial in showing that you can handle the responsibilities of the role.

    ✨Tip Number 4

    Research common challenges faced by international students and be ready to discuss how you would address them. This shows your empathy and understanding of their needs, which is vital for creating a supportive living environment.

    We think you need these skills to ace Summer Residence Coordinator

    Customer Service Orientation
    Organisational Skills
    Leadership Skills
    Communication Skills
    Problem-Solving Skills
    Attention to Detail
    Ability to Remain Calm Under Pressure
    Flexibility and Adaptability
    Team Collaboration
    Experience with Microsoft Office
    Familiarity with CRM Systems
    Empathy and Sensitivity to Diverse Needs
    Conflict Resolution Skills
    Time Management

    Some tips for your application 🫑

    Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Residence Coordinator position. Tailor your application to highlight how your skills and experiences align with these expectations.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and working with international students. Use specific examples from your past experiences to demonstrate your ability to create a welcoming environment and handle responsibilities effectively.

    Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as organisational abilities, communication skills, and experience in customer service. Mention any familiarity with Microsoft Office and CRMs, as these are desirable for the position.

    Proofread Your Application: Before submitting your application, thoroughly proofread your documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

    How to prepare for a job interview at EF Education First

    ✨Show Your Passion for Customer Service

    Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help others, especially in a multicultural setting.

    ✨Demonstrate Your Organisational Skills

    As a Residence Coordinator, you'll need to manage various tasks simultaneously. Prepare to discuss how you stay organised and prioritise responsibilities, perhaps by sharing specific tools or methods you use to keep track of your work.

    ✨Highlight Your Experience with Diverse Groups

    EF values diversity, so be ready to talk about your experiences working with international students or in multicultural environments. Discuss how you adapt your communication style to meet the needs of different individuals.

    ✨Prepare for Situational Questions

    Expect questions that assess how you would handle challenging situations, such as conflicts among students or emergencies. Think of examples where you've successfully resolved issues and be prepared to explain your thought process.

    Summer Residence Coordinator
    EF Education First
    Location: Torquay
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