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- Tasks: Create a safe and fun living environment for international students this summer.
- Company: Join EF Education First, a vibrant international organisation focused on education.
- Benefits: Enjoy professional development, social events, and global career opportunities.
- Why this job: Make a real impact while working with diverse students from around the world.
- Qualifications: Energetic, customer service-oriented individuals with strong communication skills.
- Other info: Flexible hours, hands-on experience, and a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
EF Education First is seeking an enthusiastic Residence Coordinator to champion the welfare of international students at our vibrant summer school in Brighton. If you’re passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we want you!
Your Role
EF Brighton University is looking for a responsible and energetic individual to join our Residence Team for summer 2026 as a Residence Coordinator. You’ll help create a safe, welcoming, and fun living environment for our international students while ensuring everything runs smoothly behind the scenes. This role provides a great opportunity for you to build your organisational and leadership skills in a supportive, team-focused environment. If you’re ready to step up and make an impact this summer, we’d love to hear from you!
Responsibilities
- Ensures the smooth running of the student residences
- To ensure the residences provide a comfortable, safe living environment
- To maintain EF policies, accreditation criteria and Golden Rules
- To provide the highest level of customer service at all times
- To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
- Allocates new bookings to residential accommodation
- Assists customers with residence queries, ensuring prompt follow up and excellent customer service
- Liaises with external suppliers where cleaning/maintenance issues are reported
- Completes weekly occupancy statistics
- Ensures allocation information sent to residence suppliers is accurate and on time
- Prepares arrival & departure documents and provides keys for all arrivals
- Follows up any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
- Assists with the training and supervision of temporary staff/interns
- Participates in student intakes and first week chats
- Shares emergency duty on a rota basis
Requirements
- Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Pre summer training
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Residence Coordinator employer: EF Education First
Contact Detail:
EF Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Residence Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, dive into EF's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting international students, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your organisational flair! Prepare to discuss how you manage multiple tasks and keep everything running smoothly. Maybe even bring a few ideas on how you could improve the residence experience for students!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the EF family and making a difference this summer!
We think you need these skills to ace Summer Residence Coordinator
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for working with international students shine through in your application. We want to see how excited you are about creating a welcoming environment and providing top-notch customer service!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the role of Residence Coordinator. We love seeing how your past roles have prepared you for this opportunity, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've handled responsibilities and worked in diverse environments – we want to hear your story!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our vibrant community!
How to prepare for a job interview at EF Education First
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residence Coordinator. Familiarise yourself with EF's mission and values, especially how they relate to customer service and supporting international students. This will help you demonstrate your enthusiasm and alignment with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you handled difficult queries or created a welcoming environment. Be ready to discuss how you can apply these skills to ensure a comfortable living experience for students.
✨Demonstrate Team Spirit
EF values collaboration, so be prepared to talk about your experiences working in teams. Highlight instances where you contributed to a positive team dynamic or helped resolve conflicts. Show that you can work effectively with different departments to create a cohesive environment.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing emergencies or addressing student welfare issues. Think through potential scenarios and how you would respond, showcasing your calmness under pressure and problem-solving skills.
