Summer Homestay Coordinator

EF London International Language Campus is seeking a dedicated and organized Homestay Coordinator to connect international students with welcoming host families. This role ensures a safe, comfortable, and enriching homestay experience while fostering cultural exchange within the local community. Fixed-term contract from May to August. Potential for extension/permanent employment.

If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply. At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

• Conducting visits to prospective host families and ensuring they comply with EF, British Council, and ISI policies and procedures.
• Processing and maintaining homestay accommodation records using EF’s own accommodation database.
• Assigning accommodation to students using the internal allocation system and keeping accurate records of rooming allocations.
• Closing complaints in a timely manner either from students or their hosts and escalating to Accommodation Manager where appropriate.
• Reporting to Accommodation Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary.
• Ensuring student details are provided accurately each week for arriving and departing students.
• Providing a high level of customer service to our students and hosts.
• Striving to improve the quality of our homestay provision.
• Sharing emergency phone duty on a rota basis.

• Given the on-call nature of the position, a flexible, hands-on approach to nature and hours of work undertaken is essential.
• Familiar with Microsoft Office and CRMs (desirable).
• Highly motivated, energetic, positive.
• Customer service oriented, friendly, and approachable manner.
• Able to remain calm under pressure and to diffuse potentially difficult situations.
• Sensitive to the needs of international students living away from home.
• Excellent communicator with students, colleagues, and external clients.
• Attention to detail, organised, and thorough.

All offers are subject to a clear enhanced DBS check and two references. Legally able to work in the UK at commencement of employment.

• Work in a truly international environment.
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided.
• Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.