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- Tasks: Support international students during emergencies and manage crisis situations with empathy.
- Company: Join EF Education First, a global leader in language and cultural exchange.
- Benefits: Gain valuable experience, accommodation provided, and opportunities for career growth.
- Why this job: Make a real difference this summer while enhancing your CV with a renowned organisation.
- Qualifications: Strong communication skills and a calm, solution-oriented mindset are essential.
- Other info: Enjoy a vibrant international environment with regular social events and training.
The predicted salary is between 24000 - 36000 £ per year.
EF Oxford International Language Campus is seeking a dedicated, caring and proactive Emergency Support Coordinator to join our team for summer 2026. In this role, you will be at the heart of our operations, supporting international students and staff during what will be an unforgettable summer for all involved.
- Position Details:
- Full-time
- 6 days a week
- Role available between June 22nd – 21st August 2026 (minimum two-week commitment)
- Accommodation provided if necessary
- Based nearby Oxford Brookes University campus
If you are passionate about providing exceptional customer service, adept at managing challenging situations and able to stay calm under pressure, we’d love to hear from you.
Responsibilities:
- Manage EF's emergency phone, serving as the first point of contact for stakeholders
- Respond promptly to emergency calls and implement EF’s crisis management protocols
- Manage weekend departures and arrivals: Monitor flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessary
- Coordinate departure and arrival schedules with the central transportation team and local suppliers
- Accurately log emergency calls, actions, and incidents in the reporting system
- Invoice emergency-related transfers and accommodations while maintaining detailed records
- Provide empathetic, professional support to students during crises or emergencies
- Liaise with emergency services, such as hospitals and police, maintaining accurate communication logs
- Address student feedback and complaints promptly, ensuring high levels of satisfaction
- Build relationships with local suppliers to support students' diverse needs
- Adhere to EF’s safeguarding policies to ensure students' safety and well-being
- Conduct welfare checks for students requiring additional support
- Log and escalate safeguarding concerns, working closely with relevant internal and external bodies
- Collaborate with external agencies (e.g., social services) to address urgent welfare needs
Requirements:
- Outstanding communication and interpersonal skills
- Interest or experience in logistics and emergency response
- Intermediate competency in Microsoft Excel and familiarity with communication tools and logging systems
- Analytical mindset with exceptional organizational skills
- Ability to remain calm under pressure, with a solution-oriented approach
- Compassionate and sensitive to the diverse cultural needs of international students
- Sociable, energetic, and motivated with a hands-on attitude
- Strong time management and attention to detail
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF:
- Work in a truly international environment
- Boost your CV this summer with a world renowned organisation
- Regular social events
- Pre-summer online and in person trainings
- Ambition is nurtured and job opportunities are available post summer
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Access to EF Hello language learning
- Employee assistance program
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.
Summer Emergency Response Specialist in Oxford employer: EF Education First
Contact Detail:
EF Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Emergency Response Specialist in Oxford
✨Tip Number 1
Get to know the company! Research EF Education First and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle emergencies or challenging situations, as this role is all about staying calm under pressure. Practising your responses can really boost your confidence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Summer Emergency Response Specialist in Oxford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting international students shine through. We want to see how much you care about providing exceptional customer service and making a difference during their summer experience.
Tailor Your CV: Make sure your CV highlights relevant experience in emergency response or customer service. We love seeing how your skills align with the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at EF Education First
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Summer Emergency Response Specialist. Familiarise yourself with EF's crisis management protocols and think about how your skills can contribute to supporting international students during emergencies.
✨Showcase Your Communication Skills
Since this role requires outstanding communication and interpersonal skills, prepare examples from your past experiences where you've effectively communicated in challenging situations. Be ready to demonstrate your ability to stay calm under pressure and provide empathetic support.
✨Highlight Your Organisational Skills
The job involves managing schedules and logging incidents accurately. Bring up any relevant experience you have with logistics or emergency response, and be prepared to discuss how you keep things organised, especially when juggling multiple tasks.
✨Emphasise Cultural Sensitivity
As you'll be working with a diverse group of international students, it's crucial to show that you're compassionate and sensitive to their needs. Share any experiences you've had in multicultural environments and how you adapted your approach to meet different cultural expectations.
