At a Glance
- Tasks: Coordinate homestay placements and ensure a positive experience for students and hosts.
- Company: Join EF, a global leader in education and cultural exchange.
- Benefits: Flexible hours, career growth, and the chance to work internationally.
- Other info: Opportunity for live-in position with accommodation provided.
- Why this job: Make a real difference in students' lives while enhancing your CV.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Your Role
EF (Education First) Manchester International Language Campus is looking for a friendly, empathetic and customer-focused individual to join our team as Accommodation Coordinator.
Full-time, hourly paid, flexible hours 5 days a week. By building strong relationships with hosts and students, you’ll help create a positive, enriching homestay experience. Coordinating placements and resolving queries, you’ll be central to delivering excellent care and customer service.
Responsibilities:
- Processes & maintains homestay accommodation records using EF’s own accommodation database
- Recruits, markets, evaluates & selects suitable homestay accommodation
- Implements plans to optimize host family retention
- Deals with general daily student enquiries, logging all student communication on students’ records
- Follows up on accommodation issues raised in student evaluations
- Ensures concerns are escalated to managers/sales offices where appropriate
- Assists students and sales offices with accommodation requests/changes and ensuring the in-house booking system is up to date
Requirements:
- Previous experience in tele-sales and/or face-to-face customer service experience
- Experience in a language-learning environment (desired)
- Organised with a high level of attention to detail
- Capable of using your own initiative
- Complete fluency in English
All offers are subject to a clear enhanced DBS check and two references. Right to work in the UK upon commencement of your contract.
Why you’ll enjoy working with EF:
- Work in a truly international environment
- Boost your CV with a world renowned organisation
- Online and in person trainings
- Ambition is nurtured and career enhancement opportunities are available post summer
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Access to EF Hello language learning
- Option to be a live-in position where accommodation and board is provided in return for residential duties (conditions apply)
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Accommodation Coordinator in Manchester employer: EF Education First
At EF, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters personal and professional growth. As an Accommodation Coordinator in our Manchester International Language Campus, you'll enjoy flexible working hours, opportunities for career advancement, and the chance to make a meaningful impact by enhancing students' homestay experiences. With access to comprehensive training and the unique option of live-in accommodation, EF is dedicated to supporting your journey in a truly international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Coordinator in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into EF's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your people skills! As an Accommodation Coordinator, you'll be dealing with students and hosts daily. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past roles where you've provided excellent customer service or resolved issues. This will demonstrate your capability and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the EF family. Don’t miss out on this opportunity!
We think you need these skills to ace Accommodation Coordinator in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and empathetic nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or tele-sales. We’re looking for someone who can build strong relationships, so share examples that showcase your skills in this area.
Be Detail-Oriented:Since the role involves maintaining records and handling queries, it’s crucial to demonstrate your attention to detail. Double-check your application for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at EF Education First
✨Know Your Stuff
Before the interview, make sure you understand EF's mission and values. Familiarise yourself with their approach to accommodation and customer service. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As an Accommodation Coordinator, you'll need to be friendly and empathetic. Prepare examples from your past experiences where you've successfully resolved customer queries or built strong relationships. This will highlight your ability to connect with both hosts and students.
✨Be Organised and Detail-Oriented
Since the role requires maintaining records and managing accommodation placements, come prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of details, as this will reassure them of your capability to handle the responsibilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, challenges they face in accommodation coordination, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
