Junior Service Desk Analyst in London

The Opportunity

Are you the kind of person who loves solving everyday tech puzzles and helping people get the most from their devices? We are looking for a Junior Service Desk Analyst to be the friendly first point of contact for technology support at Hult International Business School’s London Undergraduate campus.

You will join an international support team and provide front‑line assistance to a campus community of 800 plus students, faculty, and staff.

The ideal candidate will bring a winning combination of knowledge and passion for technology, software, and exemplary customer service. You will have a solid technical foundation and the ability to translate complex tech issues into user-friendly support. You will play a key role in triaging and resolving technology-related issues, ensuring that day-to-day support is delivered effectively and with empathy. You will collaborate closely with the wider IT team and vendors to resolve issues promptly and keep our community running smoothly. We’d also like to see an interest in how emerging technologies like AI are shaping both IT support and learning environments.

The role reports to the London Campus Technology Manager with support from the Global IT Service Manager.

This opportunity represents a unique chance to work for a global business school while enjoying the atmosphere of a small team in an environment that thrives on innovation and collaboration. It also offers the chance to influence standards and procedures while breaking down technical barriers for the wider London campus community. We actively encourage process improvement, automation, and personal development as part of the role. Ultimately, it’s a meaningful way to support others and directly contribute to an exceptional student experience.

Primary Roles & Responsibilities

Values & Skills

Candidate Profile

About us

Hult is a new kind of non-profit business school that constantly innovates to meet the needs of students, employers, and society in a world that is changing faster than ever before. More than a business school, Hult is a dynamic and multicultural community that educates, inspires, and connects some of the most forward-thinking business talent from around the world.

What we do

Hult International Business School is a non-profit educational pioneer and the first triple accredited US business school. Ranked by the Financial Times, The Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, San Francisco, London, Dubai, Shanghai, and New York. The school’s philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow.

Solving problems and overcoming challenges is what our students do: all year, every year. We bring together creative, open-minded people from all over the world to find solutions to the world’s most pressing issues by doing business, not just studying it. So they graduate with the skills and the mindset to be ready for anything. And now we’re looking for a talented workforce that thinks the same way. We seek to promote an environment for our students, faculty, and staff that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances in a spirit of inclusivity and belonging.

At Hult, we believe that it’s through our diversity that we find our strength. Mission statement We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.

Equal opportunities at Hult

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.

Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you. Legal Hult International Business School is a 501©(3) non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.