At a Glance
- Tasks: Lead a team to create a welcoming home for international students.
- Company: Join EF, a global leader in education with a vibrant culture.
- Benefits: Enjoy competitive pay, professional development, and social events.
- Other info: Work just moments from Brighton beach in a multicultural environment.
- Why this job: Make a real impact on students' lives while growing your career.
- Qualifications: Leadership experience and a passion for customer service are key.
The predicted salary is between 30600 - 37400 £ per year.
EF (Education First) Brighton International Language Campus is looking for a Residence Manager. Are you ready to elevate your career while immersing yourself in a truly global organization? EF Brighton invites you to take the reins as a Residence Manager, overseeing all aspects of student residential accommodation, ensuring our international students have a welcoming home during their studies abroad.
Position Details:
- Full-time
- 11th January - 31st August 2027
- 5 days per week
If you’re passionate about leadership, customer service and creating a welcoming environment for international students, we’d love to hear from you!
Your Role
In this role, you’ll lead a dedicated team responsible for ensuring our international students have a welcoming, safe and comfortable home from home environment. You’ll allocate students to suitable accommodations, maintain the high standards of each residence, and support your team in addressing any student inquiries or concerns. This is the perfect role for anyone who is passionate about customer service, student welfare and international environments.
Responsibilities
- Allocating accommodation
- Working with the Facilities team to ensure EF residences are well maintained, safe and welcoming
- Recruiting, training & managing a team of staff
- Financial management including following budgets and optimising occupancy
- Management of external services & liaison with suppliers such as cleaning, security, laundry & equipment companies
- Efficient administration of all aspects of residential accommodation
- Managing student enquiries and issues
- Communicating effectively with sales colleagues
- Confirming bookings and changes to bookings within our Gold Standards
- Emergency phone duties on rota
- To ensure the highest level of customer service and satisfaction
- To support students in their daily life and enable them to achieve the best experience
- To produce the Residence Handbook and ensure that it is kept up to date
Requirements
- A flexible approach to hours of work undertaken is essential
- Experience of managing or leading a team desirable
- Experience in residence or hotel management or similar role desirable
- Highly motivated, energetic, positive
- Innovative and creative, with a desire to deliver an exceptional service
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organized & thorough
- Right to work in the UK
- Clear DBS check and two references
Why you’ll enjoy working with EF
- Work in a vibrant, multicultural environment that celebrates innovation, collaboration, and academic excellence
- Exposure to international business operations
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Regular social events
- Employee Assistance Program
- Access to EF Hello language learning
- Life insurance
- Professional development sessions for managers
- Residences moments away from Brighton beach
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Residence Manager in Brighton employer: EF Education First
EF (Education First) is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about enriching the lives of international students. With a focus on employee growth, you will have the chance to develop your leadership skills while working in the dynamic environment of London, known for its multicultural atmosphere and diverse community. Join us to make a meaningful impact through engaging activities and events, all while enjoying a supportive team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Manager in Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like EF Education First. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to EF Education First
Don't be shy about reaching out to EF Education First directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residence Manager in Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about EF Education First and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at EF Education First
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
