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- Tasks: Coordinate participant experiences and manage program logistics for executive education.
- Company: Join Hult Ashridge, a global leader in executive education with a collaborative culture.
- Benefits: Attractive salary, hybrid working, comprehensive training, and career progression opportunities.
- Why this job: Make a real impact on participants' learning journeys in a dynamic environment.
- Qualifications: Degree or equivalent, customer service experience, and tech-savvy skills.
- Other info: Enjoy a vibrant workplace with a strong network of international peers.
The predicted salary is between 30000 - 42000 £ per year.
Office location: Ashridge House, Berkhamsted, Hertfordshire, HP3 1NS.
Who are we?
Hult Ashridge Executive Education continues its long heritage of partnering with global organizations to deliver leadership and organizational development that creates lasting change. With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment. Whoever you are, whatever you are passionate about – we welcome you and want you to bring that to work every day.
The Opportunity
The Project Coordinator is responsible for ensuring our participants have an excellent experience while attending our Executive Education programs. You will make sure the program logistics – from online meeting links to bedrooms – are organized and ready and own the communication with participants to provide all relevant information – from welcome pack to final certificate – throughout the program. Your ability to be well organized and work closely with multiple Project Managers to work on different clients is key. You will also be expected to become proficient at our delivery technologies for online programs and to work efficiently on internal systems such as Salesforce, Opera and Monday.com. Training (formal and on-the-job) will be provided during and after the onboarding period. This is an opportunity to join our accomplished team in a varied role with responsibility and purpose alongside motivated people and for a global organisation committed to education.
Why work for us?
- Opportunities to work on projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.
- Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities.
- Hybrid working arrangements potential.
- An attractive salary (based on track record) and benefits packages.
- Comprehensive Onboarding and development programs.
- Length of Service Recognition including paid sabbatical.
- A strong network of international peers and collaborators.
Key responsibilities
- Owning for the participant journey from welcome pack to final certificate with your expert support on our program and personal touch.
- Creating and organising excellent welcome packs, program portals and any program materials, together with your Project Manager and Program Director, according to the program timeline.
- Running orientation calls to clarify expectations, answer questions and prepare participants for the program ahead.
- Communicating and responding to participant queries in a timely, supportive and professional manner.
- Liaising with Ashridge House (our main campus) to arrange any program logistics such as teaching room set up, accommodation, meals, and transport.
- Hosting participants at Ashridge House to ensure the best program experience.
- Working closely with Faculty and Technical Facilitator to get all technical elements of online programs ready such as meeting links and breakout rooms to ensure the most engaging and smooth program delivery.
- Delivering excellent technical facilitation and troubleshooting for online programs.
- Providing insights to program review meetings to identify improvement areas for future programs.
Person Description
You are an optimistic and solution-focused person who believes ‘nothing is impossible’. You are naturally organized, efficient and on top of all details - having it all planned out. You are driven and willing to take ownership but work closely with your team at the same time. You are tech savvy and agile to thrive in a dynamic and entrepreneurial environment. You care about your work and people around you to always give the highest quality and to go above and beyond to deliver an excellent experience. You have great people and communication skills to be able to work confidently with senior clients and colleagues. When a job is done, you start thinking ‘how can we do this better next time?
The skills & experience we look for
- Degree or equivalent and track record of good academic grades.
- Experience in customer service, understanding what it takes to create the best customer experience.
- Preferably, experience working with B2B clients but not necessary.
- Confident with technology such as Zoom, Microsoft Teams and preferably Opera.
- Excellent communicator and team player.
To thrive at Hult Ashridge, you will:
- Have strong personal drive and energy.
- Possess an entrepreneurial spirit with a nothing is impossible mindset.
- Excited by having ownership and autonomy.
- Enjoy working in a fast-paced results-driven environment.
- Be passionate about learning, language and being a change-maker.
UK Staff Benefits
- Office gym.
- Cycle scheme.
- Private Medical Insurance.
- Private pension scheme managed by Aviva.
- Loan for annual travel passes.
- Employee Assistance Programme.
Hult Ashridge Executive Education is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
Operations, Coordinator in Berkhamsted employer: EF Education First
Contact Detail:
EF Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations, Coordinator in Berkhamsted
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but also for their team. Bring your passion for education and change-making to the table!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with participants and colleagues, being articulate and confident is key. Try mock interviews with friends or use online platforms to sharpen your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Operations, Coordinator in Berkhamsted
Some tips for your application 🫡
Show Your Organisational Skills: As a Project Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Share examples of how you've successfully juggled responsibilities in the past.
Communicate Clearly: We love great communicators! In your written application, be clear and concise. Use straightforward language and make sure to convey your enthusiasm for the role. Remember, this is your chance to show us how you can connect with participants!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Project Coordinator role. We want to see how you fit into our team and culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at Hult Ashridge!
How to prepare for a job interview at EF Education First
✨Know the Company Inside Out
Before your interview, take some time to research Hult Ashridge Executive Education. Understand their mission, values, and the specific programs they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Project Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed logistics or coordinated events. Highlight how your attention to detail ensured everything ran smoothly, as this will resonate well with the interviewers.
✨Demonstrate Your Tech Savviness
Familiarise yourself with the technologies mentioned in the job description, like Zoom, Microsoft Teams, and Salesforce. If you have experience with similar tools, be ready to discuss how you used them to enhance communication and efficiency in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s goals.
