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- Tasks: Support student welfare and create a welcoming environment at our Brighton campus.
- Company: Join EF, a global leader in education, dedicated to opening the world through learning.
- Benefits: Enjoy professional development, social events, and potential for permanent roles after summer.
- Why this job: Make a real impact on students' lives while gaining valuable experience in an international setting.
- Qualifications: Must be detail-oriented, organized, and possess excellent customer service skills.
- Other info: Full-time role for July & August 2025, with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
EF is seeking a detail orientated, organised and empathetic individual to join our summer team as a Welfare Coordinator, at our Brighton International Langauge Campus. In this vital role, you’ll ensure the wellbeing of our students, offering support for a variety of needs while creating a welcoming and supportive environment.
This position is ideal for those looking to enhance their customer service and operational skills while gaining experience within an international organization. You’ll collaborate with different departments, assist students with welfare concerns, and play an active role in shaping a safe, positive and inclusive campus atmosphere.
If you’re approachable, adaptable, and ready to make a difference in students’ lives, this is your chance to join us in opening the world through education.
This role is on a full time (5 days per week), fixed term basis running throughout July & August 2025, with permanent job opportunities available at the end of summer.
Responsibilities
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To support the Student Services Manager in delivering excellent welfare provision and outstanding customer service
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To support students in their daily life and enable them to achieve the best experience and highest learning possible
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To ensure standards of accreditation bodies are maintained
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To ensure all health and safety requirements are adhered to
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Daily attendance checks
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Take particular interest in all aspects of school life which affect U18 year old students
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Managing medical appointment bookings and accompanying students to them
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Escalating welfare concerns to manager/sales offices where appropriate
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Ensuring welfare information is clearly displayed around the school
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Updating welfare information in Student Handbook
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Assisting Student Services Manager with welfare induction to new students
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Participating in student feedback activities such as first week evaluations and student council meetings – following up on issues raised
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Ensuring a welcoming environment to all students with any welfare queries
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Supporting Student Services Manager in training any temporary or intern staff in the team
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Shares the emergency telephone rota with other staff
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Highly motivated, energetic, positive
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Mature, common sense approach
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Excellent customer service skills, communication & people skills
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Enjoys working in a busy & varied service environment
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Highly organised with attention to detail
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Comfortable around teens and young adults
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Ability to handle difficult situations with ease & remain calm & positive under pressure
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Flexible attitude to work and creative problem solver
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All offers are subject to a clear enhanced DBS check and two references
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Legally able to work in the UK at commencement of employment
Why you will love working with EF
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Continuous professional development
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Exposure to international business
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Work in a truly international environment
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Regular social events
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Ambition is nurtured and fast-tracked career enhancement opportunities are provided
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Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
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Global career opportunities
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Pre summer training
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Access to EF Hello language learning
Welfare Coordinator (Summer) employer: EF Education First Ltd.
Contact Detail:
EF Education First Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Coordinator (Summer)
✨Tip Number 1
Familiarize yourself with the specific welfare needs of international students. Understanding cultural differences and common challenges they face will help you connect better with them and demonstrate your empathy during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or support roles, especially those involving young adults or diverse groups. Be ready to share specific examples of how you've positively impacted someone's experience in a similar setting.
✨Tip Number 3
Showcase your organizational skills by discussing how you manage multiple tasks effectively. Prepare to give examples of how you've maintained attention to detail in busy environments, as this is crucial for the Welfare Coordinator role.
✨Tip Number 4
Demonstrate your adaptability and problem-solving abilities. Think of scenarios where you've had to remain calm under pressure and how you creatively resolved issues, as these traits are essential for supporting students in a dynamic environment.
We think you need these skills to ace Welfare Coordinator (Summer)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Welfare Coordinator position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy, organizational skills, and customer service experience. Use specific examples from your past roles to demonstrate how you can contribute to creating a supportive environment for students.
Highlight Relevant Experience: In your CV, emphasize any previous experience working with young people or in customer service roles. Mention any relevant training or certifications that showcase your ability to handle welfare concerns and maintain a positive atmosphere.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at EF Education First Ltd.
✨Show Your Empathy
As a Welfare Coordinator, you'll be supporting students with various needs. During the interview, share examples of how you've demonstrated empathy in past roles or situations. This will highlight your ability to connect with students and create a supportive environment.
✨Highlight Your Organizational Skills
This role requires excellent organizational skills. Be prepared to discuss how you manage multiple tasks and prioritize effectively. You could mention specific tools or methods you use to stay organized, which will show that you're detail-oriented.
✨Demonstrate Your Customer Service Experience
Customer service is key in this position. Talk about your previous experiences where you provided outstanding service, especially in challenging situations. This will illustrate your ability to handle difficult scenarios while maintaining a positive attitude.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think of examples where you successfully navigated challenging situations, particularly involving young adults, to showcase your adaptability and maturity.
