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- Tasks: Coordinate and facilitate virtual classes, ensuring smooth technical operations.
- Company: Join Hult Ashridge Executive Education, a leader in innovative learning experiences.
- Benefits: Earn £12.21 per hour, enjoy flexible hours, and receive training on tech tools.
- Other info: Opportunity for a permanent role after 6 months; casual worker contracts available.
- Why this job: Gain valuable skills, work in a supportive team, and enhance your CV with cutting-edge experience.
- Qualifications: Must be tech-savvy, organised, and have excellent communication skills; customer service experience is a plus.
Are you looking for a really interesting temporary part-time role while still being flexible on where and when you work? If you are confident, adaptable, calm under pressure, good with people and able to commit to an average of 20 hours a week for 6 months, this could be perfect for you. You will develop useful professional skills and be able to add ‘cutting edge technical facilitation for
international corporates’ to your CV. We provide a fun, stimulating and supportive environment where training is provided. Possibility to turn into a permanent career with Hult Ashridge Executive Education but currently we are only offering casual worker contracts.
We are looking to grow our pool of Webinar coordinators (also known as Technical Facilitators internally) to support our virtual classes for our Executive Education programs. Your role is to ensure these online courses run smoothly from a technical perspective, and to support Faculty in giving participants an excellent experience. You will provide a friendly and reassuring presence, address questions, troubleshoot and run all technical features and platforms such as breakouts, polls, videos and mentimeters during the sessions. Your goal is to ensure everyone can engage well, feel well looked-after, and focus on the learning.
Professional and timely communication and attention to detail while remaining calm under pressure are pre-requisites to this role. You will be working in a supportive and accomplished Operations Team and alongside great Faculty and Sales colleagues.
The Project Support is our foundation layer to provide back-end supports to the Operations Team to deliver great face-to-face and online Executive Education programs. You will work closely with Project Managers and Project Coordinators to complete various tasks that are necessary to plan, organize and deliver programs.
Responsibilities include:
Providing excellent technical facilitation for virtual programs.
Working with faculty prior the session to prepare and rehearse the technical elements and suggesting, where appropriate, best practices that may enhance the experience.
Providing feedback to the Operations Team post-program to contribute to wider learning and improvements.
Person Description:
Naturally organized, you have it all planned out.
Have great people and communication skills and presence to work confidently with senior clients and colleagues
Agile, tech-savvy and a quick learner.
Eligible to work in the UK and based in the UK
Great Wi-Fi, PC/Laptop and headphones. Ideally to have a dual-monitor setup.
Confident with technology, especially Zoom and Microsoft Teams
Professional and effective communication skills with our team, faculty and participants
Ideally, experience providing great customer service especially in a B2B environment
Fluency in other languages is a merit, but not required
What we offer:
Training on Zoom and/or Microsoft Teams and best practices on Technical Facilitation.
£12.21 per hour, paid weekly
Statutory paid leave of 5.6 weeks a year (holiday hours accrued based on hours worked)
Flexibility; we will ask which sessions cover to suit your schedule, but once confirmed you must keep the commitment
Want to learn more about life at EF? Follow us on social.
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Webinar Co-ordinator employer: EF Education First Gruppe
Contact Detail:
EF Education First Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Webinar Co-ordinator
✨Tip Number 1
Familiarise yourself with the technical tools mentioned in the job description, especially Zoom and Microsoft Teams. Being confident in using these platforms will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your adaptability by sharing examples of how you've successfully managed unexpected challenges in previous roles. This will highlight your calmness under pressure, which is crucial for a Webinar Co-ordinator.
✨Tip Number 3
Network with professionals in the education and tech facilitation sectors. Engaging with others in similar roles can provide insights and tips that may give you an edge during the selection process.
✨Tip Number 4
Prepare to discuss your experience in providing excellent customer service, particularly in a B2B environment. Highlighting this skill will resonate well with the team, as they value effective communication and support for their clients.
We think you need these skills to ace Webinar Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in technical facilitation and customer service. Emphasise any roles where you've worked with technology or supported virtual events.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention your adaptability, communication skills, and any experience you have with platforms like Zoom and Microsoft Teams.
Showcase Your Technical Skills: Include specific examples of your technical proficiency in your application. If you've facilitated online sessions before, describe your role and the tools you used to ensure a smooth experience.
Highlight Your People Skills: Since the role requires excellent communication and interpersonal skills, provide examples of how you've successfully interacted with clients or colleagues in previous positions. This will demonstrate your ability to create a friendly and reassuring presence during sessions.
How to prepare for a job interview at EF Education First Gruppe
✨Show Your Technical Savvy
Make sure to highlight your comfort with technology, especially platforms like Zoom and Microsoft Teams. Be prepared to discuss any previous experiences where you successfully facilitated virtual meetings or events.
✨Demonstrate Your People Skills
Since the role involves working closely with faculty and participants, showcase your communication skills. Share examples of how you've effectively interacted with clients or colleagues in past roles, especially under pressure.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot technical issues or manage unexpected challenges during a virtual event, and be ready to explain how you handled them.
✨Express Your Organisational Skills
Being organised is key for this role. Discuss how you plan and prioritise tasks, perhaps by sharing a specific example of a project you managed successfully, ensuring all details were covered.