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- Tasks: Welcome students and create a vibrant atmosphere while handling various tasks daily.
- Company: EF Education First is a global leader in immersive education, offering diverse cultural experiences.
- Benefits: Enjoy summer by the sea, subsidised accommodation, and career development opportunities.
- Why this job: Make a positive impact on international students and enhance your customer service skills.
- Qualifications: Attention to detail, passion for customer service, and experience with kids preferred.
- Other info: Work in a close-knit team and enjoy a multicultural environment.
Join EF Education First as a Student Services Coordinator this summer and gain valuable work experience in a multicultural environment. Create a home away from home for young people from around the world, and make a positive impact in their international experience.
About the company: EF Education First is a global leader in culturally immersive education, offering travel, language, cultural exchange, and academic programs around the world. At EF International Language Campuses, we welcome students from around the world to participate in programs that combine language learning and cultural immersion.
Your Role: Working as a Student Services Coordinator is a unique opportunity to enhance your customer service skills in an international setting. As the face of EF, you'll welcome students, create a vibrant atmosphere, and handle various tasks, making each day dynamic and rewarding. This 4-12 week position, running throughout June, July, and August on a fixed-term contract, offers valuable cross-departmental experience and opens doors to future opportunities within the company. Work closely with students and staff, honing communication and problem-solving skills.
Responsibilities:
- Process incoming bookings, modifications, and cancellations
- Collaborate with sales offices to manage enrolments, ensuring compliance, and proper capacity management for school/accommodation
- Address daily student inquiries and assist those wanting to make course changes
- Coordinate arrival transfers
- Handle direct sales inquiries, conduct school tours, and provide quotations
- Maintain a tidy, and professional reception area
- Share the emergency phone duties on rota
Requirements:
- Excellent attention to detail
- Passion for delivering quality customer service
- Ability to work in a high-paced environment
- Demonstrate a mindset of going above and beyond
- Flexibility with working hours may be required
- Experience working with kids and teens (preferred)
- Clear DBS check and two references
- Right to work in the UK
Why you will love working here:
- Work in a truly international environment
- Ambition is nurtured, and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate and take ownership of their ideas
- Global career opportunities and permanent employment
- First aid and safeguarding training
- Summer camp canteen
- Subsidised accommodation available if necessary
- Spend summer by the sea
- Close knit team local to the area
What our staff say:
- “I love being exposed to different cultures and I get to practice other languages.”
- “I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff.”
- “Lots of career development and professional experience, amazing friends and memories in different countries.”
- “Take all the opportunities EF gives to you, even if you think they 'won't benefit you', you may be surprised!”
Equal Opportunity Statement: EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Commitment to Safeguarding: EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
Summer Student Experience Coordinator employer: EF Education First Gruppe
Contact Detail:
EF Education First Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Student Experience Coordinator
✨Tip Number 1
Familiarise yourself with EF Education First's mission and values. Understanding their commitment to cultural immersion and education will help you align your responses during interviews, showcasing your passion for their work.
✨Tip Number 2
Highlight any previous experience working with young people or in customer service roles. Be ready to share specific examples of how you've positively impacted others, as this is crucial for the Student Services Coordinator role.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability. The role requires working in a fast-paced environment, so be ready to provide examples of how you've successfully managed changing priorities or unexpected challenges in the past.
✨Tip Number 4
Network with current or former employees of EF Education First. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Summer Student Experience Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Student Experience Coordinator position. Tailor your application to highlight relevant experiences that align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Emphasise any customer service experience or work with children and teens, as this is particularly valued for this role.
Write a Personalised Cover Letter: In your cover letter, express your passion for working in a multicultural environment and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle inquiries and create a welcoming atmosphere.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at EF Education First Gruppe
✨Show Your Passion for Customer Service
As a Student Services Coordinator, you'll be the face of EF. Make sure to express your enthusiasm for delivering quality customer service during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Highlight Your Multicultural Experience
EF is all about cultural immersion. If you've had any experience working or interacting with diverse groups, be sure to mention it. This will demonstrate your ability to thrive in an international environment and connect with students from various backgrounds.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-paced situations. Think of scenarios where you successfully managed challenges, especially those involving kids and teens, as this role requires flexibility and quick thinking.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about the team dynamics, opportunities for career development, or how they support staff in their roles. This shows you're genuinely interested in being part of their community.
