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For Companies At a Glance
- Tasks: Create a safe and fun living environment for international students this summer.
- Company: Join EF Education First, a vibrant international organisation focused on education and cultural exchange.
- Benefits: Gain leadership skills, work in a multicultural team, and enjoy career growth opportunities.
- Why this job: Make a real impact while working with diverse students from around the world.
- Qualifications: Energetic, customer service-oriented, and able to handle responsibilities with flair.
- Other info: Flexible hours and a supportive environment await you!
The predicted salary is between 24000 - 36000 £ per year.
EF Education First is seeking an enthusiastic Residence Coordinator to champion the welfare of international students at our vibrant summer school in York. If you’re passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we want you!
Your Role
EF York is looking for a responsible and energetic individual to join our Residence Team for summer 2026 as a Residence Coordinator. You’ll help create a safe, welcoming, and fun living environment for our international students while ensuring everything runs smoothly behind the scenes. This role provides a great opportunity for you to build your organisational and leadership skills in a supportive, team-focused environment.
Responsibilities
- Ensures the smooth running of the student residences
- To ensure the residences provide a comfortable, safe living environment
- To maintain EF policies, accreditation criteria and Golden Rules
- To provide the highest level of customer service at all times
- To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
- Allocates new bookings to residential accommodation
- Assists customers with residence queries, ensuring prompt follow up and excellent customer service
- Liaises with external suppliers where cleaning/maintenance issues are reported
- Completes weekly occupancy statistics
- Ensures allocation information sent to residence suppliers is accurate and on time
- Prepares arrival & departure documents and provides keys for all arrivals
- Follows up any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
- Assists with the training and supervision of temporary staff/interns
- Participates in student intakes and first week chats
- Shares emergency duty on a rota basis
Requirements
- Given the on call nature of the position, a flexible, hands‑on approach to nature & hours of work undertaken is essential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Work in a truly international environment
- Ambition is nurtured and fast‑tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Residence Coordinator employer: EF Education First Gruppe
Contact Detail:
EF Education First Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Residence Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out EF's social media and website to understand their vibe. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting international students, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! As a Residence Coordinator, you'll need to juggle multiple tasks. Prepare to discuss how you manage your time and keep things running smoothly, especially in high-pressure situations.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Summer Residence Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for working with international students shine through. We want to see how excited you are about creating a welcoming environment and providing top-notch customer service!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you've demonstrated leadership or organisational skills, as these are key for the Residence Coordinator position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant community at EF!
How to prepare for a job interview at EF Education First Gruppe
✨Know Your Stuff
Before the interview, make sure you understand EF Education First's mission and values. Familiarise yourself with their approach to customer service and how they support international students. This will help you align your answers with what they’re looking for.
✨Show Your Passion
Express your enthusiasm for working with international students and in a multicultural environment. Share any relevant experiences that highlight your customer service skills and ability to handle diverse situations. Let them see your genuine excitement for the role!
✨Be Ready for Scenarios
Prepare for situational questions that may come up during the interview. Think about how you would handle specific challenges, like resolving conflicts among students or managing unexpected issues in the residences. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This shows your interest in the role and helps you gauge if EF is the right fit for you. You might ask about team dynamics, training opportunities, or how they measure success in the Residence Coordinator role.
