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- Tasks: Lead accommodation operations and ensure students feel at home.
- Company: Join EF Education First, a global leader in education.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Make a real impact on student experiences while enhancing your leadership skills.
- Qualifications: Strong leadership and communication skills, with a passion for customer service.
- Other info: Dynamic international setting with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
EF Education First is seeking a proactive and service-oriented Accommodation Manager to lead our accommodation operations at the EF London International Language Campus.
Full-time/Permanent contract. Salary to be discussed at interview. Campus based within walking distance of Waterloo station.
In this pivotal role, you’ll oversee our homestay and private accommodation network, ensuring every student enjoys a true “home away from home.” You’ll manage and inspire a dedicated team, strengthen relationships with hosts and suppliers, and drive continuous improvements in quality, customer satisfaction, and operational efficiency.
This is an exciting opportunity to make a real impact on student experience while developing your leadership, communication, and entrepreneurial skills within an international business environment.
Responsibilities:
- Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation.
- Manages a team of full time and part time homestay coordinators, recruiters and visitors.
- Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met.
- Ensures students are allocated to appropriate accommodation within EF Gold Standards and in accordance with EF’s safeguarding policy for under 18’s.
- Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service.
- Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution.
- Liaises with finance department to ensure prompt and accurate processing.
Accommodation Manager in London employer: EF Education First Gruppe
Contact Detail:
EF Education First Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EF Education First on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Accommodation Managers. We should also think of examples from our past experiences that showcase our leadership and problem-solving skills.
✨Tip Number 3
Show off our passion for student experience! During the interview, let’s share ideas on how we can enhance accommodation services and make every student feel at home.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the EF team.
We think you need these skills to ace Accommodation Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a fantastic experience for students. Share any relevant experiences that highlight your commitment to service and quality.
Tailor Your CV: Make sure your CV is tailored specifically for the Accommodation Manager position. Highlight your leadership skills and any experience in managing teams or accommodation services. We love seeing how your background aligns with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at EF Education First Gruppe
✨Know Your Stuff
Before the interview, make sure you thoroughly understand EF Education First's mission and values. Familiarise yourself with their accommodation services and how they enhance the student experience. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Leadership Skills
As an Accommodation Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and motivate others. Think about specific challenges you've faced and how you overcame them to achieve team goals.
✨Customer Service is Key
Since this role involves ensuring excellent customer service for students, be ready to discuss your approach to handling complaints and feedback. Share specific instances where you turned a negative situation into a positive outcome, demonstrating your commitment to student satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the current challenges the accommodation team faces or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
