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- Tasks: Connect with local families and place international students in welcoming homes.
- Company: Join EF Education First, a global leader in cultural exchange and education.
- Benefits: Flexible hours, international environment, and opportunities for career growth.
- Why this job: Make a real difference in students' lives while promoting cultural understanding.
- Qualifications: Customer service skills, positive attitude, and ability to communicate effectively.
- Other info: Work part-time, up to 24 hours a week, with a focus on community engagement.
EF Oxford International Language Campus is seeking a Homestay Coordinator to help grow and support our homestay/host family community. In this role, you’ll be connecting with local families, by visiting & assessing new host family\’s homes, and often by phone, to encourage them to join our network, while also placing international students in welcoming homes. The focus is on creating safe, supportive and culturally enriching experiences that benefit both students and host families.
- Part Time – up to 24 hours a week (zero hour contract)
- Sunday required
If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply.
At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Responsibilities
- Visiting and assessing homestay providers and completing paperwork (a strong focus on compliance)
- Attend local events or organize info sessions at community centres to present the benefits of hosting international students
- Proactively contact prospective host families by phone to introduce EF, build relationships, and encourage them to join our homestay network
- Preparing written information to be given to prospective and current homestay providers
- Working with our homestay providers to find suitable accommodation for our language students while they study with us in the UK
- Processing & maintaining homestay accommodation records using the EF’s own accommodation database
- Providing pre-departure accommodation information to providers about arriving students
- Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations
- Respond quickly to host‑student mismatch situations and help arrange emergency placements when needed
- Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing students
- Support students and providers with move and transfer requests when necessary
- Strive to improve the quality of our homestay provision
Requirements
- Given the on call nature of the position, a flexible, hands‑on approach to nature & hours of work undertaken is essential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Work in a truly international environment
- Ambition is nurtured and fast‑tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1
Want to learn more about life at EF? Follow us on social.
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Homestay Coordinator employer: EF Education First Gruppe
Contact Detail:
EF Education First Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homestay Coordinator
✨Tip Number 1
Get to know the local community! Attend events and meet-ups where potential host families might be hanging out. This way, you can build relationships and share the benefits of hosting international students in a casual setting.
✨Tip Number 2
Don’t underestimate the power of a friendly phone call! Reach out to prospective host families directly. A personal touch can make all the difference in encouraging them to join our homestay network.
✨Tip Number 3
Be proactive in your follow-ups. If you’ve met someone interested in hosting, check in with them after a few days. It shows you care and keeps EF at the forefront of their minds when they’re making decisions.
✨Tip Number 4
Always keep your records up to date! Use EF’s accommodation database diligently to ensure you have accurate information on homestay providers. This will help you match students with the best possible homes quickly.
We think you need these skills to ace Homestay Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for cultural exchange and customer service shine through. We want to see that you genuinely care about connecting students with host families and creating enriching experiences.
Be Specific: Use specific examples from your past experiences that demonstrate your skills in communication, organisation, and problem-solving. This helps us understand how you can contribute to our mission at EF.
Tailor Your Application: Make sure to tailor your application to the Homestay Coordinator role. Highlight relevant experiences and skills that align with the responsibilities mentioned in the job description. We love seeing how you fit into our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at EF Education First Gruppe
✨Know Your Stuff
Before the interview, make sure you understand EF's mission and values. Familiarise yourself with their approach to cultural exchange and customer service. This will help you connect your experiences to what they’re looking for in a Homestay Coordinator.
✨Show Your People Skills
As a Homestay Coordinator, you'll be working closely with families and students. Be ready to share examples of how you've successfully built relationships or resolved conflicts in the past. Highlight your friendly and approachable manner during the interview.
✨Be Prepared for Scenarios
Think about potential challenges you might face in this role, like a host-student mismatch. Prepare to discuss how you would handle such situations calmly and effectively. This shows that you can think on your feet and are ready for the unexpected.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the support provided to homestay coordinators or how they measure success in this role. This demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
