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- Tasks: Be the friendly face for students, ensuring a smooth and enjoyable language travel experience.
- Company: Join EF Education First, a global leader in language and cultural exchange.
- Benefits: Gain valuable experience, boost your CV, and enjoy a vibrant international environment.
- Why this job: Make a real impact this summer while developing essential skills in customer service and operations.
- Qualifications: Energetic, organised, and great at communication; IT skills are a plus!
- Other info: Opportunities for career growth and innovation in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
EF (Education First) Bournemouth International Language Campus is looking for friendly, empathetic and customer-focused individuals to join our team as Customer Support Coordinators for summer 2026.
- Full-time (part-time may also be considered)
- Five days per week, plus occasional weekend shifts
- Fixed-term contract between June and August 2026
In this role, you’ll be the first point of contact for students and staff, ensuring a welcoming, engaging and well‑run language travel experience. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.
If you’re proactive, personable and eager to gain experience within international business, we encourage you to apply.
Responsibilities:
- Provide a warm and welcoming first point of contact for students and visitors
- Deliver outstanding customer service at all times
- Support students in their day‑to‑day life to ensure they have the best possible experience this summer
- Maintain excellent relationships with international EF sales colleagues, providing prompt and consistent support
- Respond to general student enquiries and provide guidance where needed
- Track and monitor student attendance
- Assist with student satisfaction follow‑ups
- Support the booking of transportation for student arrivals and departures
- Help students arrange and attend medical appointments when required
- Support the safeguarding lead with students who may require additional care
- Participate in the emergency duty rota as required
Requirements:
- Highly motivated, energetic and positive
- Excellent communication and customer service skills
- Confident with IT
- Enjoys working in a busy & varied service environment
- Highly organised with attention to detail
- Ability to handle difficult situations with ease, remain calm and positive under pressure
- Flexible attitude to work and creative problem solver
All offers are subject to a clear enhanced DBS check and two references. Right to work in the UK upon commencement of your contract.
Why you will love working with EF:
- Work in a truly international environment
- Boost your CV this summer with a world renowned organisation
- Exposure to international business operations
- Ambition is nurtured and job opportunities are available post summer
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Employee Assistance Programme
- Access to EF Hello language learning
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Summer Customer Support Coordinator in Bournemouth employer: EF Education First Gruppe
Contact Detail:
EF Education First Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Customer Support Coordinator in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out EF's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm and welcoming experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the EF team and ready to dive into an exciting summer experience.
We think you need these skills to ace Summer Customer Support Coordinator in Bournemouth
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and empathetic side. Remember, we’re looking for someone who can connect with our students and create a welcoming environment.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of your customer service experience or any relevant situations where you’ve gone above and beyond to help others. This will show us that you’re proactive and ready to support our students!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Highlight your key achievements and skills that relate to the Customer Support Coordinator role without rambling on too much.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at EF Education First Gruppe
✨Know the Company Inside Out
Before your interview, take some time to research EF Education First. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Support Coordinator, you'll be the first point of contact for students. Prepare examples from your past experiences where you've provided outstanding customer service or resolved difficult situations. This will demonstrate your ability to handle the role's responsibilities.
✨Practice Empathy and Communication
Since the role requires a friendly and empathetic approach, practice how you would communicate with students from diverse backgrounds. Role-play common scenarios you might encounter, focusing on active listening and clear communication to ensure students feel supported.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a stressed student or managing multiple tasks at once. Think of relevant examples beforehand and structure your answers using the STAR method (Situation, Task, Action, Result) to keep them clear and concise.