At a Glance
- Tasks: Support and enhance our online teaching platform while driving quality improvements.
- Company: Join English Kids & Teens, a leader in innovative educational software.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private medical insurance.
- Other info: Dynamic global company with excellent career growth and regular social activities.
- Why this job: Make a genuine impact on students' lives while working with a passionate team.
- Qualifications: 5 years in Live Ops, strong coding skills, and a love for teamwork.
The predicted salary is between 36000 - 60000 € per year.
Company Description
English Kids & Teens is investing big in new software innovation products for the next generation of Education experiences. We want to reinvent Learning and drive new and engaging ways for Students, Parents and Teachers to get the best out of our platform. We are looking for like-minded individuals who love to grow and solve new and interesting problems.
Job Description
We are looking for a talented cloud service engineer with extensive experience in operating in a live production environment. Your primary focus will be on the health and support aspect of our online teaching platform, by driving improvements in quality, process and code; as well as designing, building and deploying new platform features. You will be part of a team that obsesses over quality and is committed to putting our customers first. You will be involved in all aspects of software development; from initial development, to the deployment of the service in production; the testing and documentation.
RESPONSIBILITIES:
- Develop and maintain tools and functionality to expand the platform's support capability
- Be part of the on-call rota.
- Generate reliability reports.
- Work with other specialists to implement features on time, to quality, and to specification.
- Understand testing methodologies and be able to write testable code along with the relevant tests.
Qualifications
- At least 5 years working in a Live Ops development team.
- BSc, BEng in Computer Science, other technical subject, or equivalent qualification or technical experience a plus.
- Experience with GO would be desirable.
- Experience working with Relational (SQL) and Non-Relational (NoSQL) databases.
- Experience working with AWS and/or Terraform would be a plus.
- You should have excellent oral and written communication skills.
- Experience with monitoring and resolving issues in a production environment is required.
- Strong analytical skills.
- An ability to work quickly, efficiently, and to a tight deadline.
- An outgoing and enthusiastic personality.
- A real passion for working in a team and building great products that delight end users.
- A drive for excellence and improvement.
- A love of software and coding.
Additional Information
- The opportunity to have a positive, and genuine, impact on people's lives.
- Work with an amazing team of designers, engineers, academics and product people.
- As a global company with premium offices worldwide, you will have a network of locales to exchange between as you grow with the company.
- A competitive salary with 25 days holiday.
- Private medical insurance, and a wide array of employee benefits and support in place.
- Regular social activities.
Support Engineer in Stoke-on-Trent employer: EF-EdTech
English Kids & Teens is an exceptional employer that prioritises innovation and employee growth within the education sector. With a strong focus on collaboration, our supportive work culture encourages team members to tackle exciting challenges while making a meaningful impact on students' lives. Enjoy competitive salaries, comprehensive benefits, and the opportunity to connect with a global network of professionals in premium office locations.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and share your passion for education tech. This can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects, make sure to highlight them during interviews. We love seeing real examples of your work and how you tackle problems.
✨Tip Number 3
Prepare for the technical side! Brush up on your coding skills and be ready to solve problems on the spot. We want to see how you think and approach challenges, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for software and coding right from the start. Share examples of projects or experiences that highlight your love for problem-solving and innovation in your application.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission to reinvent learning!
Highlight Teamwork:Since we value collaboration, don’t forget to mention your experiences working in teams. Share how you’ve contributed to group projects and how you’ve helped build great products together.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at EF-EdTech
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around cloud services and coding in GO. Be ready to discuss your experience with SQL and NoSQL databases, as well as any work you've done with AWS or Terraform. This will show that you're not just a good fit for the role, but that you’re genuinely passionate about the tech.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in a live production environment. Think about specific incidents where you improved quality or resolved issues quickly. This will demonstrate your analytical skills and your ability to work under pressure, which is crucial for a Support Engineer.
✨Communicate Clearly
Since excellent communication is key, practice explaining complex technical concepts in simple terms. You might be asked to describe your previous projects or how you approach testing methodologies, so being articulate will help you stand out. Remember, it’s not just about what you know, but how you share that knowledge.
✨Be Enthusiastic and Team-Oriented
Let your passion for teamwork and building great products shine through. Share your experiences working collaboratively and how you’ve contributed to team success. Companies like English Kids & Teens value individuals who are not only skilled but also bring a positive attitude and a drive for improvement.
