At a Glance
- Tasks: Support and enhance our online teaching platform while driving quality improvements.
- Company: Join English Kids & Teens, a leader in innovative educational software.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private medical insurance.
- Other info: Dynamic global company with excellent career growth and regular social activities.
- Why this job: Make a genuine impact on students' lives while working with a passionate team.
- Qualifications: 5 years in Live Ops, strong coding skills, and a love for teamwork.
The predicted salary is between 36000 - 60000 € per year.
Company Description
English Kids & Teens is investing big in new software innovation products for the next generation of Education experiences. We want to reinvent Learning and drive new and engaging ways for Students, Parents and Teachers to get the best out of our platform. We are looking for like-minded individuals who love to grow and solve new and interesting problems.
Job Description
We are looking for a talented cloud service engineer with extensive experience in operating in a live production environment. Your primary focus will be on the health and support aspect of our online teaching platform, by driving improvements in quality, process and code; as well as designing, building and deploying new platform features. You will be part of a team that obsesses over quality and is committed to putting our customers first. You will be involved in all aspects of software development; from initial development, to the deployment of the service in production; the testing and documentation.
RESPONSIBILITIES:
- Develop and maintain tools and functionality to expand the platform's support capability
- Be part of the on-call rota.
- Generate reliability reports.
- Work with other specialists to implement features on time, to quality, and to specification.
- Understand testing methodologies and be able to write testable code along with the relevant tests.
Qualifications
- At least 5 years working in a Live Ops development team.
- BSc, BEng in Computer Science, other technical subject, or equivalent qualification or technical experience a plus.
- Experience with GO would be desirable.
- Experience working with Relational (SQL) and Non-Relational (NoSQL) databases.
- Experience working with AWS and/or Terraform would be a plus.
- You should have excellent oral and written communication skills.
- Experience with monitoring and resolving issues in a production environment is required.
- Strong analytical skills.
- An ability to work quickly, efficiently, and to a tight deadline.
- An outgoing and enthusiastic personality.
- A real passion for working in a team and building great products that delight end users.
- A drive for excellence and improvement.
- A love of software and coding.
Additional Information
- The opportunity to have a positive, and genuine, impact on people's lives.
- Work with an amazing team of designers, engineers, academics and product people.
- As a global company with premium offices worldwide, you will have a network of locales to exchange between as you grow with the company.
- A competitive salary with 25 days holiday.
- Private medical insurance, and a wide array of employee benefits and support in place.
- Regular social activities.
Support Engineer in Manor employer: EF-EdTech
English Kids & Teens is an exceptional employer, dedicated to fostering a collaborative and innovative work culture that prioritises employee growth and well-being. As a Support Engineer, you will join a passionate team committed to enhancing educational experiences, with access to competitive salaries, private medical insurance, and a vibrant social environment. The company's global presence offers unique opportunities for professional development and the chance to make a meaningful impact on the lives of students, parents, and teachers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Manor
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to cloud service engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for problem-solving! During interviews, share specific examples of challenges you've faced in previous roles and how you tackled them. This will highlight your analytical skills and commitment to quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our amazing team.
We think you need these skills to ace Support Engineer in Manor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for software and coding shine through. We want to see that you’re not just looking for a job, but that you genuinely care about building great products that make a difference.
Tailor Your Experience:Make sure to highlight your relevant experience in Live Ops development and any specific skills like working with AWS or GO. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EF-EdTech
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around cloud services and coding in GO. Be ready to discuss your experience with SQL and NoSQL databases, as well as any work you've done with AWS or Terraform. This will show that you're not just a good fit for the role, but that you’re genuinely passionate about the tech.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in a live production environment. Think about specific incidents where you improved quality or resolved issues quickly. This will demonstrate your analytical skills and your ability to work under pressure, which is crucial for a Support Engineer.
✨Communicate Clearly
Since excellent communication is key, practice explaining complex technical concepts in simple terms. You might be asked to describe your previous projects or how you approach testing methodologies, so being clear and concise will help you stand out.
✨Emphasise Teamwork and Enthusiasm
This role is all about collaboration, so highlight your experiences working in teams. Share your enthusiasm for building great products and how you’ve contributed to team success in the past. A positive attitude can go a long way in making a lasting impression!
