At a Glance
- Tasks: Support and enhance our online teaching platform while driving quality improvements.
- Company: Join English Kids & Teens, a leader in innovative educational software.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and fun social activities.
- Other info: Dynamic global company with opportunities for growth and collaboration.
- Why this job: Make a genuine impact on students' lives while working with a passionate team.
- Qualifications: 5 years in Live Ops, strong coding skills, and a love for teamwork.
The predicted salary is between 60000 - 80000 € per year.
Company Description
English Kids & Teens is investing big in new software innovation products for the next generation of Education experiences. We want to reinvent Learning and drive new and engaging ways for Students, Parents and Teachers to get the best out of our platform. We're looking for like-minded individuals who love to grow and solve new and interesting problems.
Job Description
We are looking for talented cloud service engineer with extensive experience in operating in a live production environment. Your primary focus will be on the health and support aspect of our online teaching platform, by driving improvements in quality, process and code; as well as designing, building and deploying new platform features.
You will be part of a team that obsesses over quality and is committed to putting our customers first. You will be involved in all aspects of software development; from initial development, to the deployment of the service in production; the testing and documentation.
RESPONSIBILITIES:
- Develop and maintain tools and functionality to expand the platform’s support capability
- Be part of the on-call rota.
- Generate reliability reports.
- Work with other specialists to implement features on time, to quality, and to specification.
- Understand testing methodologies and be able to write testable code along with the relevant tests.
Qualifications
- At least 5 years working in a Live Ops development team.
- BSc, BEng in Computer Science, other technical subject, or equivalent qualification or technical experience a plus.
- Experience with GO would be desirable.
- Experience working with Relational (SQL) and Non-Relational (NoSQL) databases
- Experience working with AWS and/or Terraform would be a plus.
- You should have excellent oral and written communication skills.
- Experience with monitoring and resolving issues in a production environment is required.
- Strong analytical skills.
- An ability to work quickly, efficiently, and to a tight deadline.
- An outgoing and enthusiastic personality.
- A real passion for working in a team and building great products that delight end users. A drive for excellence and improvement.
- A love of software and coding!
Additional Information
- The opportunity to have a positive, and genuine, impact on people’s lives.
- Work with an amazing team of designers, engineers, academics and product people.
- As a global company with premium offices worldwide, you will have a network of locales to exchange between as you grow with the company.
- A competitive salary with 25 days holiday.
- Private medical insurance, and a wide array of employee benefits and support in place.
- Regular social activities.
Support Engineer (based in Lucerne, Switzerland) in London employer: EF-EdTech
English Kids & Teens is an exceptional employer, offering a vibrant work culture in the picturesque city of Lucerne, Switzerland. With a strong focus on innovation in education, employees are encouraged to grow and develop their skills while working alongside a talented team dedicated to creating impactful learning experiences. The company provides competitive salaries, generous holiday allowances, private medical insurance, and regular social activities, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (based in Lucerne, Switzerland) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to cloud services and live production environments. We want you to shine, so role-play with a friend or use mock interviews to boost your confidence.
✨Tip Number 3
Show off your passion for coding and problem-solving during interviews. Share specific examples of how you've tackled challenges in previous roles. This will help us see your enthusiasm and fit for our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Support Engineer (based in Lucerne, Switzerland) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your experience in live production environments and any relevant skills, like working with AWS or GO. We want to see how your background fits with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for education technology and how you can contribute to our platform. Be genuine and let us know why you’re excited about joining our team at English Kids & Teens.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at EF-EdTech
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in areas like GO, SQL, and AWS. Be ready to discuss your experience in a live production environment and how you've tackled challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've improved processes or resolved issues in previous roles. Companies love candidates who can demonstrate their analytical skills and a proactive approach to problem-solving.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Whether it's discussing technical concepts or your past experiences, being able to convey your ideas effectively will set you apart.
✨Emphasise Teamwork and Passion
Highlight your enthusiasm for working in a team and your passion for building great products. Share stories that reflect your collaborative spirit and commitment to delivering quality results, as this aligns with the company's values.
