Production Support Engineer - Cloud & Live Ops in London

Production Support Engineer - Cloud & Live Ops in London

London Full-Time 35000 - 45000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Maintain and enhance our cloud platform while ensuring top-notch reliability.
  • Company: Join EF EdTech, a leader in educational technology with a vibrant team culture.
  • Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
  • Other info: Collaborative environment with exciting challenges and career advancement potential.
  • Why this job: Be part of a dynamic team that shapes the future of education through technology.
  • Qualifications: Strong communication skills and a passion for software development are key.

The predicted salary is between 35000 - 45000 £ per year.

EF Ed Tech is seeking a Support Engineer based in Lucerne, Switzerland to join a live-ops oriented team responsible for the health and reliability of our cloud platform.

This role focuses on developing tools, maintaining production systems, and delivering features with high quality.

You will be part of a collaborative team, work with engineers and product people, and participate in on-call duties.

Strong communication, analytical skills, and a passion for building great software are essential.

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Production Support Engineer - Cloud & Live Ops in London employer: EF-EdTech

EF EdTech is an exceptional employer that fosters a collaborative and innovative work culture in the picturesque city of Lucerne, Switzerland. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside talented professionals dedicated to delivering high-quality software solutions. Enjoy the unique advantage of being part of a live-ops team that values your contributions while ensuring a healthy work-life balance in a vibrant location.

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Contact Details:

EF-EdTech Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Production Support Engineer - Cloud & Live Ops in London

Join Local Tech Meetups

Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at EF-EdTech or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!

Contribute to Open Source Projects

Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to EF-EdTech.

Tap into Online Developer Communities

Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like EF-EdTech.

Explore Job Boards Specifically for Tech Roles

Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like EF-EdTech that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!

We think you need these skills to ace Production Support Engineer - Cloud & Live Ops in London

Cloud Platform Management
Production System Maintenance
Tool Development
Quality Assurance
Collaboration
On-Call Support
Communication Skills

Some tips for your application 🫡

Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.

Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at EF-EdTech.

Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at EF-EdTech and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!

Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!

How to prepare for a job interview at EF-EdTech

Brush Up on Your Coding Skills

For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.

Know Your Tools and Frameworks

Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If EF-EdTech uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.

Showcase Your Projects

Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.

Prepare for Behavioural Questions

While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.