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- Tasks: Monitor and troubleshoot IT systems to ensure optimal performance and uptime.
- Company: Join a dynamic Network Operations Center with a focus on collaboration.
- Benefits: Comprehensive training, career development, and health benefits.
- Why this job: Be part of a team that ensures critical IT systems run smoothly 24/7.
- Qualifications: Diploma or degree in IT, plus 1-3 years of relevant experience.
- Other info: Shift-based role with opportunities for growth and certification support.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a detail-oriented and proactive NOC IT Specialist to join our Network Operations Center (NOC) team. This role involves monitoring, maintaining, and troubleshooting critical IT systems and networks to ensure optimal performance and uptime. The position requires shift-based availability, including nights, weekends, and holidays, to provide 24/7 operational support.
Key Responsibilities
- System and Network Monitoring
- Continuously monitor IT infrastructure, applications, and networks using NOC tools (e.g., SolarWinds, Nagios, Zabbix).
- Identify, analyze, and escalate alerts or incidents to appropriate teams or stakeholders.
- Maintain logs and incident records for auditing and reporting purposes.
- Respond to and resolve technical incidents, escalating when necessary.
- Coordinate with cross-functional teams to ensure timely resolution of issues.
- Provide root cause analysis for recurring issues and recommend preventive measures.
- Performance Optimization
- Track and report on system and network performance metrics.
- Suggest and implement improvements to enhance system reliability and efficiency.
- Assist with capacity planning and forecasting for IT infrastructure.
- Troubleshooting and Maintenance
- Perform basic troubleshooting of servers, networks, and applications.
- Collaborate with vendors and third-party service providers to address and resolve issues.
- Conduct routine system checks and maintenance tasks to prevent downtime.
- Shift-Based Operations
- Provide 24/7 coverage on a rotating shift schedule.
- Maintain effective handovers between shifts to ensure continuity of service.
- Stay available for on-call support as needed.
- Documentation and Communication
- Update operational procedures, knowledge bases, and incident reports.
- Communicate effectively with team members, stakeholders, and management regarding ongoing issues and resolutions.
- Prepare daily and weekly operational reports.
Qualifications
- Diploma or Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience.
- 1-3 years of experience in IT support, system administration, or network operations.
- Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with monitoring tools (e.g., SolarWinds, PRTG, New Relic).
- Basic troubleshooting skills for servers, operating systems (Windows/Linux), and applications.
Skills
- Strong analytical and problem-solving abilities.
- Excellent communication skills, both written and verbal.
- Ability to work effectively under pressure and manage multiple tasks.
- Team player with a proactive attitude.
- Willingness to adapt to a shift-based schedule, including nights and weekends.
Good To Have
- Certifications such as CCNA, CompTIA Network+, or ITIL Foundation.
- Experience with cloud platforms (AWS, Azure, GCP) or virtualization technologies (VMware, Hyper-V).
- Understanding of security practices and tools (firewalls, IDS/IPS).
What We Offer
- Comprehensive training and onboarding program.
- Opportunities for career development and certification support.
- A collaborative and supportive work environment.
- Health, wellness, and retirement benefits.
Network Operation Engineer (1 Year Fixed Term) (Chinese Speaking) in London employer: Eeze
Contact Detail:
Eeze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operation Engineer (1 Year Fixed Term) (Chinese Speaking) in London
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to IT and network operations. Engaging with others in the field can lead to job opportunities and insider tips.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and knowledge of networking tools. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on common networking concepts and troubleshooting scenarios. Practising with mock interviews can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for proactive individuals like you to join our NOC team. Your next opportunity could be just a click away!
We think you need these skills to ace Network Operation Engineer (1 Year Fixed Term) (Chinese Speaking) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a Network Operation Engineer, so don’t be shy about showcasing your IT support and network operations experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our NOC team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Since this role involves monitoring and troubleshooting IT systems, make sure to mention any relevant tools or technologies you’ve worked with, like SolarWinds or Nagios. We’re keen to know how you’ve used these in past roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Eeze
✨Know Your Tools
Familiarise yourself with the NOC tools mentioned in the job description, like SolarWinds and Nagios. Be ready to discuss how you've used similar tools in past roles or how you would approach monitoring and troubleshooting with them.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents where you successfully identified and resolved technical issues. Highlight your analytical skills and how you approach troubleshooting, as this role heavily relies on these abilities.
✨Communicate Clearly
Since effective communication is key in this role, practice explaining complex technical concepts in simple terms. Be prepared to discuss how you would document incidents and communicate with team members during shift handovers.
✨Be Ready for Shift-Based Questions
Expect questions about your availability and willingness to work shifts, including nights and weekends. Share any previous experience with shift work and how you manage work-life balance in such situations.
