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For Companies At a Glance
- Tasks: Provide IT support to users and troubleshoot technical issues.
- Company: Eeze, a dynamic tech company in Hammersmith.
- Benefits: 26 days holiday, private medical insurance, and team-building activities.
- Why this job: Join a supportive team and make a real impact in IT.
- Qualifications: BS degree in IT or Computer Science and 5 years of support experience.
- Other info: Opportunities for personal growth in a collaborative environment.
The predicted salary is between 36000 - 60000 Ā£ per year.
Providing support to end users for IT incidents.
Interacting with various parties such as network services, infrastructure, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Developing and maintaining information architectures (data, application, network) ensuring the system is on-line daily.
Providing hardware and software support and solutions to end users on desktop and laptop problems.
Providing support on all corporate platforms/applications during establishment and to end users after online.
Ensuring uptime of all desktop systems in line with any SLAs.
Providing regular progress reports to management.
Ensuring assigned working tasks are kept up to date and that support issues are resolved in a timely manner.
Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems.
Keeping asset management systems up to date at all times.
Providing network infrastructure and security establishment at corporate level/in new working site.
Qualifications
- BS degree in Information Technology, Computer Science or equivalent.
- At least five years handsāon technical support experience in Windows Server and VMware environment.
- Handsāon experience in supporting VPN and remote desktop user in a corporate network environment.
- Familiar with Microsoft Active Directory and Exchange.
- Knowledge of Office 365, Microsoft 365 and Azure.
- Knowledge in enterprise ethernet, VLANs, routing, switching and IP addressing is an advantage.
- Knowledge in Security Product, such as FortiGate, SonicWall and Firepower.
We Offer
- Experience a dynamic and teamāoriented work environment.
- Opportunities for personal growth and learning.
- An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
- 26 days paid holiday per year, in addition to local public holidays.
- Risk Benefits such as pension, Life Assurance (4x annual salary), Private Medical Insurance.
- Team Building activities.
- Local discounts and more!
Seniority level: MidāSenior level
Employment type: Fullātime
Job function: Information Technology
Industries: Gambling Facilities and Casinos, Technology, Information and Media
IT Support Engineer (Chinese Speaking) in London employer: Eeze
Contact Detail:
Eeze Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land IT Support Engineer (Chinese Speaking) in London
āØTip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who might know about opportunities at Eeze. A friendly chat can sometimes lead to a job offer before it even gets posted!
āØTip Number 2
Prepare for interviews by brushing up on your technical skills and familiarising yourself with common IT support scenarios. We recommend practising answers to questions about troubleshooting and user support to show you're ready to tackle any challenge.
āØTip Number 3
Donāt forget to showcase your language skills! As a Chinese-speaking IT Support Engineer, highlight your ability to communicate effectively with diverse teams and clients. This could be a game-changer in your application.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets seen by the right people. Plus, youāll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace IT Support Engineer (Chinese Speaking) in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Windows Server and VMware. We want to see how your skills match what we're looking for, so donāt be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Support Engineer role. Mention your hands-on experience and how you can contribute to our team at StudySmarter.
Showcase Your Language Skills: Since this role requires Chinese speaking skills, make sure to highlight your language proficiency clearly. We value diversity and want to see how your language skills can enhance our support services.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, itās super easy!
How to prepare for a job interview at Eeze
āØKnow Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, VMware, and VPN support. Be ready to discuss specific scenarios where you've resolved IT incidents, as this will show your hands-on experience.
āØShowcase Your Communication Skills
As a Chinese-speaking IT Support Engineer, you'll need to communicate effectively with diverse teams. Prepare examples of how you've interacted with different departments to resolve issues, highlighting your ability to bridge gaps between technical and non-technical staff.
āØUnderstand the Company Culture
Research Eeze and their work environment. They value personal growth and teamwork, so think about how your values align with theirs. Be ready to share how you can contribute to their inclusive and supportive culture.
āØPrepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Practice answering scenario-based questions where you might need to restore service or troubleshoot an issue. This will demonstrate your critical thinking and ability to work under pressure.
