At a Glance
- Tasks: Provide IT support to users and troubleshoot technical issues in a dynamic environment.
- Company: Join Eeze, a forward-thinking tech company in Hammersmith.
- Benefits: Enjoy 26 days paid holiday, private medical insurance, and team-building activities.
- Other info: Opportunities for learning and career advancement in a supportive atmosphere.
- Why this job: Be part of an inclusive team where your ideas are valued and personal growth is encouraged.
- Qualifications: BS degree in IT or Computer Science with hands-on technical support experience.
The predicted salary is between 36000 - 60000 £ per year.
Providing support to end users for IT incidents.
Interacting with various parties such as network services, infrastructure, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Developing and maintaining information architectures (data, application, network) ensuring the system is on-line daily.
Providing hardware and software support and solutions to end users on desktop and laptop problems.
Providing support on all corporate platforms/applications during establishment and to end users after online.
Ensuring uptime of all desktop systems in line with any SLAs.
Providing regular progress reports to management.
Ensuring assigned working tasks are kept up to date and that support issues are resolved in a timely manner.
Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems.
Keeping asset management systems up to date at all times.
Providing network infrastructure and security establishment at corporate level/in new working site.
Qualifications
- BS degree in Information Technology, Computer Science or equivalent.
- At least five years hands-on technical support experience in Windows Server and VMware environment.
- Candidates with less experience may consider the IT Officer position.
- Hands-on experience in supporting VPN and remote desktop user in a corporate network environment.
- Familiar with Microsoft Active Directory and Exchange.
- Knowledge of Office 365, Microsoft 365 and Azure.
- Knowledge in enterprise ethernet, VLANs, routing, switching and IP addressing is an advantage.
- Knowledge in Security Product, such as FortiGate, SonicWall and Firepower.
We Offer
- Experience a dynamic and team-oriented work environment.
- Opportunities for personal growth and learning.
- An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
- 26 days paid holiday per year, in addition to local public holidays.
- Risk Benefits such as pension, Life Assurance (4x annual salary), Private Medical Insurance.
- Team Building activities.
- Local discounts and more…!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Gambling Facilities and Casinos, Technology, Information and Media
IT Support Engineer (Chinese Speaking) employer: Eeze
Eeze is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work environment, generous benefits like 26 days of paid holiday, and opportunities to collaborate with talented engineering and IT teams, you will find meaningful and rewarding employment while enhancing your skills in security engineering.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Chinese Speaking)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who speak Chinese. They might know about openings or can refer you directly to hiring managers. Don’t be shy; a friendly chat can go a long way!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and common IT support scenarios. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with end users. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you resolved IT issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Keep an eye on our job postings for the latest opportunities!
We think you need these skills to ace IT Support Engineer (Chinese Speaking)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially with Windows Server and VMware. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Engineer role. Mention your experience with VPNs, remote desktop support, and any knowledge of security products like FortiGate or SonicWall.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved IT incidents in the past. We love candidates who can demonstrate their ability to interact with different teams and restore services efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Eeze
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, VMware, and VPN support. Be ready to discuss specific scenarios where you've resolved issues in these areas, as it shows you're not just familiar with the terms but can apply them effectively.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll be interacting with various teams and end users. Practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively, especially since the role requires Chinese speaking skills.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of past incidents where you had to troubleshoot and resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Their Environment
Research Eeze's corporate platforms and any specific technologies they use, like Microsoft Active Directory or Azure. Showing that you understand their environment will impress the interviewers and indicate your proactive approach.
