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For Companies At a Glance
- Tasks: Provide tech support for hardware, software, and networking issues while ensuring user satisfaction.
- Company: Join a dynamic IT team focused on innovative solutions and user support.
- Benefits: Enjoy flexible work hours and opportunities for professional growth in a collaborative environment.
- Why this job: Be part of a team that values your input and helps you grow in the tech industry.
- Qualifications: 2+ years in IT support with skills in troubleshooting and knowledge of various IT systems.
- Other info: Occasional after-hours work may be needed for system upgrades.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview:
We are seeking a talented and experienced IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging.
Key Responsibilities:
• Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
• Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Complete IT inductions and on-boarding/off-boarding of employees.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with team members to identify recurring issues and implement proactive solutions.
• Assist in the deployment and maintenance of software applications and updates.
• Liaise with 3rd party vendors, and raise purchase requests in a timely manner.
• Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
• Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
• Stay informed about emerging technologies and industry best practices to continuously improve IT support services.
Qualifications & Skills:
• 2+ years of experience in an IT support role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Good networking knowledge (DHCP, DNS, IP etc)
• Solid understanding of Windows and/or macOS operating systems.
• Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.
• Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
• Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
• Proven ability to work independently as well as collaboratively within a team.
Additional Information:
• Occasional after-hours and weekend work may be required for system maintenance and upgrades.
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Information Technology Support Engineer employer: Eeze
Contact Detail:
Eeze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to showcase your troubleshooting skills during the interview. Prepare specific examples of how you've resolved IT issues in the past, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 2
Familiarize yourself with the tools and technologies mentioned in the job description, such as Active Directory, Intune, and Office 365. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight your interpersonal skills by preparing to discuss how you’ve effectively communicated with users at different levels. This is crucial for an IT Support Engineer role where customer satisfaction is key.
✨Tip Number 4
Stay updated on emerging technologies and industry best practices. Mention any recent trends or tools you've learned about that could benefit the team, showing your commitment to continuous improvement in IT support services.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasize your troubleshooting skills and familiarity with the technologies mentioned in the job description, such as Windows, macOS, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical expertise and interpersonal skills. Mention specific examples of how you've successfully resolved IT issues and contributed to team projects in the past.
Highlight Relevant Skills: In your application, clearly list your proficiency in networking concepts like DHCP and DNS, as well as your experience with tools like Office 365 and JIRA. This will demonstrate your fit for the role.
Show Enthusiasm for Continuous Learning: Express your interest in staying updated with emerging technologies and best practices in IT support. This shows that you are proactive and committed to improving your skills, which is essential for this role.
How to prepare for a job interview at Eeze
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with troubleshooting hardware, software, and network issues, as well as your familiarity with systems like Active Directory and Office 365.
✨Demonstrate Customer Service Orientation
Since the role emphasizes customer satisfaction, share examples of how you've effectively resolved IT support tickets and interacted positively with end-users. This will show that you can maintain a personable and engaging demeanor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through specific scenarios where you had to troubleshoot an issue or collaborate with team members to find a solution.
✨Stay Updated on Emerging Technologies
Show your enthusiasm for continuous learning by discussing recent technologies or best practices you've researched. This demonstrates your commitment to improving IT support services and staying relevant in the field.
