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- Tasks: Provide tech support, troubleshoot issues, and assist with IT projects in a dynamic team.
- Company: Join a vibrant IT team in Hammersmith focused on innovation and collaboration.
- Benefits: Enjoy 26 days holiday, hybrid working, competitive salary, and personal growth opportunities.
- Why this job: Make a real impact by solving tech challenges and supporting users every day.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and good networking knowledge.
- Other info: Flexible hours, team-building activities, and a supportive work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a talented and experienced IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging.
You will be responsible for:
- Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
- Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Complete IT inductions and on-boarding/off-boarding of employees.
- Administer user accounts, permissions, and access rights in accordance with company policies.
- Collaborate with team members to identify recurring issues and implement proactive solutions.
- Assist in the deployment and maintenance of software applications and updates.
- Liaise with 3rd party vendors, and raise purchase requests in a timely manner.
- Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
- Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
- Stay informed about emerging technologies and industry best practices to continuously improve IT support services.
Required Skills:
- 2+ years of experience in an IT support role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Good networking knowledge (DHCP, DNS, IP etc).
- Solid understanding of Windows and/or macOS operating systems.
- Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.
- Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
- Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
- Proven ability to work independently as well as collaboratively within a team.
Additional Information:
- Occasional after‐hours and weekend work may be required for system maintenance and upgrades.
What’s in it for you?
- Experience a dynamic and team‐orientated work environment.
- Opportunities for personal growth and learning.
- An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
- 26 days paid holiday per year. This is in addition to local public holidays.
- Competitive salary.
- Hybrid Working.
- Risk Benefits such as pension, Life Assurance (4x annual salary), Private Medical Insurance.
- Team Building Opportunities.
- Flexible core hours between 10am – 4pm.
- Receive support whenever you need it with our Employee Assistance Program, available 24/7.
- Local discounts and more...
IT Support Engineer Engineering · Hammersmith · in London employer: Eeze Entertainment Malta Limited
Contact Detail:
Eeze Entertainment Malta Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Engineering · Hammersmith · in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Engineer Engineering · Hammersmith · in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your troubleshooting skills and any relevant technical knowledge, like your experience with Windows or macOS.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and how you can contribute to our team. Mention specific examples of how you've provided excellent support in the past and how you can bring that to StudySmarter.
Showcase Your Technical Skills: In your application, be sure to mention your proficiency with tools like Active Directory, Office 365, and any other relevant software. We want to see that you have the technical chops to handle the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Eeze Entertainment Malta Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting hardware and software issues. Familiarise yourself with the tools and systems mentioned in the job description, like Active Directory and Office 365, so you can confidently discuss your experience with them.
✨Show Off Your People Skills
Since the role requires strong interpersonal skills, think of examples where you've successfully interacted with users or resolved conflicts. Be ready to demonstrate how you can maintain high levels of customer satisfaction while providing support.
✨Prepare for Scenario Questions
Expect questions that put you in real-life IT support scenarios. Practice how you would handle common issues, like a user unable to access their email or a printer not working. This will show your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or ongoing projects. This shows your interest in the role and helps you gauge if the company culture aligns with what you're looking for.
