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For Companies At a Glance
- Tasks: Provide first-line support in a fast-paced sales environment, managing customer enquiries and transactions.
- Company: Join EET, a leader in low-carbon energy solutions and essential fuel supply in the UK.
- Benefits: Enjoy a competitive salary, generous pension contributions, private medical insurance, and 25 days holiday.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be part of a team driving the transition to low-carbon energy while enhancing your customer service skills.
- Qualifications: Experience in customer service or sales support; knowledge of SAP is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stanlow Manufacturing Complex, Ellesmere Port
Employment Type: Site Based Full Time Role 5 days per week Monday-Friday
About The Company
EET (Essar Energy Transition) plays a major role in supplying the Northwest and the wider UK with essential fuels. We produce over 16% of the UK’s road fuels, supply key feedstocks to the petrochemical industry, and are investing heavily in low-carbon energy solutions. We work with major retail fuel brands, supermarkets, Manchester Airport, leading airlines, and regional transport operators. We are also a key partner in the HyNet project, helping to deliver the region’s low-carbon future.
The Role
We currently have an exciting opportunity for a Sales Support Executive role. The primary purpose of the position is to provide first‑line support within a fast-paced, high-volume, low-margin business, supporting the end-to-end sales, order fulfilment, and billing lifecycle. The role involves regular interaction with the Sales team, wider internal stakeholders, and external partners, acting as a key day‑to‑day point of contact for our customers. You will manage a broad range of transactional enquiries, resolving issues efficiently and accurately with a strong focus on customer service and continuous improvement. By ensuring queries and transactions are handled effectively, you will help support the smooth flow of business operations through to the timely and accurate receipt of payments.
Primary Accountabilities
- Liaise with Sales to translate new business deals accurately and efficiently into the appropriate IT systems, including SAP and TAS
- Support the progression of end‑to‑end sales and billing transactional activities, ensuring accurate and timely invoicing to enable prompt cash collection
- Take ownership of incoming enquiries via phone and email across the full sales and customer transaction lifecycle, including pricing, data, orders, delivery, billing, credit, and debt, maintaining a strong customer focus and driving continuous improvement
- Support the creation, maintenance, and reporting of departmental KPI data
- Adhere to best practice standards for compliance, reporting, and audit requirements
- Support and comply with the company’s Triple Goal Zero policy and associated HSSE practices
- Assist with audit reporting and requirements as directed by the departmental responsible person
- Support process, cost, and operational improvement initiatives across the team and wider organisation
- Identify and elevate potential cost efficiencies within the department to the appropriate stakeholders
- Work collaboratively with the department to develop and implement effective commercial project strategies
About You
A commercial degree would be advantageous but is not essential for this role. Candidates must have previous experience in a customer service or operational/sales support position, along with working knowledge of the SAP Sales and Distribution module or other comparable back-office transactional systems. A solid understanding of the B2B sales process is required, including awareness of the interdependencies across each stage of the customer journey, from order intake through to billing and ongoing support.
Benefits
- Competitive Salary
- 10% Company Contribution Pension rising to 15% with service
- 25 days Holiday, increasing with service
- Private Medical Insurance
- Additional Flex Benefits, including Holiday Purchase
- Access to Employee Assistance Programme with exclusive access to a range of discounts
- Free secure on-site car parking
Sales Support Executive in Ellesmere Port employer: EET Fuels
Contact Detail:
EET Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to EET or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its role in the energy sector. Knowing about their projects, like HyNet, will show your genuine interest and help you stand out during the conversation.
✨Tip Number 3
Practice your customer service skills! Since the Sales Support Executive role is all about handling enquiries and ensuring smooth operations, being able to demonstrate your problem-solving abilities will be key in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Support Executive in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Executive role. Highlight any relevant experience in customer service or sales support, and don’t forget to mention your familiarity with systems like SAP. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it concise but engaging – we love a bit of personality!
Showcase Your Customer Service Skills: Since this role is all about supporting our customers, make sure to highlight your customer service experience. Share specific examples of how you've resolved issues or improved processes in previous roles. We’re all about continuous improvement here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at EET Fuels
✨Know Your Stuff
Make sure you understand the sales support process and how it fits into the B2B landscape. Brush up on your knowledge of SAP or similar systems, as this will likely come up in conversation. Being able to discuss specific examples from your past experience will show that you’re ready to hit the ground running.
✨Customer Service Focus
Since this role is all about supporting customers and resolving their queries, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a client or resolved a tricky situation effectively.
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to talk about how you work with others. Share stories that highlight your ability to communicate and cooperate with different teams, especially in high-pressure situations. This will demonstrate that you can contribute positively to the team dynamic.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the company’s approach to continuous improvement or how they measure success in the sales support team. It shows you're genuinely interested in the role and eager to contribute to their goals.