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- Tasks: Help organisations succeed on our platform through onboarding and support.
- Company: Join Eequ, a leading marketplace for innovative learning experiences.
- Benefits: Competitive salary, performance bonuses, and opportunities for growth.
- Why this job: Be at the heart of transforming education with a tech-driven approach.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Dynamic role with potential to evolve into various career paths.
The predicted salary is between 36000 - 60000 £ per year.
Eequ is a marketplace and booking platform for learning experiences outside traditional schools and universities. Providers use Eequ to list activities, take bookings and payments, and manage their programmes. We are the market-leading supplier to local authorities in the UK for council-funded programmes and we also serve thousands of independent providers. Our platform handles bookings, payments, and sensitive data at scale.
Our vision is to build the infrastructure for a more decentralised model of education, where anyone can create, share, and sustain learning experiences – from forest school leaders to sports coaches and artists. We are a product-led company. Engineering decisions directly shape our reliability, user experience, and ability to scale.
At Eequ we believe customer success is the most important feedback loop in the company. Our success comes from speaking directly with the people using our platform, learning how they work and using those insights to design better software. This role sits right at the centre of that loop. Part of the job is human: conversations, curiosity and helping organisations succeed. Part of the job is systems thinking: improving onboarding flows and helping build the internal tools that measure customer success. Our goal is simple: software that organisations can use intuitively without needing constant support. Getting there requires a deep and very human understanding of our customers.
If you are dreaming of a career in tech, this role offers a rare opportunity right in the heart of Brighton.
About the role
Many organisations begin by using the platform in a limited way. This role focuses on helping them move from early use to full adoption so they can run successful programmes on Eequ. You will use our internal dashboards and data to understand how organisations are currently using the platform. You will identify where they may benefit from deeper adoption and work directly with them to improve their setup and help them achieve greater success. This often involves onboarding calls, account setup, troubleshooting complex scenarios and guiding organisations through the process of moving more of their bookings onto the platform.
We develop new features rapidly. Part of the role is helping customers discover and utilise these capabilities. You will proactively reach out to customers when new functionality becomes available and help them understand how it can support their organisation. At the same time, you will help improve the systems that support this process. We are building dashboards, qualification tools and onboarding flows that help us understand which customers need attention and what support will help them most. You will work inside these systems every day, helping refine them and feeding insights back into product and design so the platform becomes easier and more effective for customers.
What you will do
- Use internal dashboards and CRM tools to plan your day and keep records.
- Reach out to customers by email, phone or video call to help them succeed on the platform.
- Onboard and configure accounts for organisations with more complex needs and support them in moving their booking processes onto Eequ.
- Help customers discover and adopt new features as they are released.
- Identify friction in the onboarding journey and suggest improvements to flows, prompts and system logic.
- Gather customer feedback and feature ideas to share insights with the product design team.
Learning and development
You will spend time shadowing the CEO to learn the product and see how we support customers in a collaborative, problem-solving way. You will spend time with the UI/UX Design Team to share insights and feature requests. You will spend time with the operations team to share data that will shape our strategies and campaigns. As you gain experience you will take increasing ownership of customer relationships and system improvements. The role can evolve in different directions depending on your strengths and interests, including product, growth, partnerships or customer success leadership.
What matters most
- You enjoy speaking with customers and helping them succeed.
- You are comfortable using modern software systems and learning new tools quickly.
- You think logically about processes and enjoy improving how systems work.
- You are self-directed and can teach yourself almost anything.
This role sits at the intersection of customer success, user experience design and operational systems and is designed for someone who likes to work across multiple domains.
Salary and Bonus
Salaries are reviewed regularly and adjusted to reflect contribution and impact. The company also distributes a performance-related end-of-year bonus based on a combination of personal impact and overall company performance.
If this role sounds like it was written for you, we’d love to hear from you.
Customer Success and Systems Associate in Brighton employer: Eequ Ltd
Contact Detail:
Eequ Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Systems Associate in Brighton
✨Tip Number 1
Get to know the company inside out! Research Eequ's platform, its features, and how it helps customers. This will not only impress during interviews but also help you tailor your conversations to show how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success and Systems Associate. Highlight your experience in customer support, systems thinking, and any tech-savvy skills you have.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Eequ team.
We think you need these skills to ace Customer Success and Systems Associate in Brighton
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us know why you're excited about helping customers succeed. Share any relevant experiences where you've made a positive impact on someone's journey, whether in tech or another field.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your skills and experiences that align with the role without unnecessary fluff.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your background fits into our vision of decentralised education and how you can contribute to improving customer experiences on our platform.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Eequ Ltd
✨Know the Platform Inside Out
Before your interview, spend some time exploring Eequ's platform. Familiarise yourself with its features and functionalities, as well as the common challenges users face. This will not only show your genuine interest but also help you discuss how you can contribute to improving customer success.
✨Prepare for Customer Conversations
Since this role involves a lot of interaction with customers, think about how you would approach onboarding calls or troubleshooting scenarios. Prepare examples from your past experiences where you've successfully helped someone solve a problem or improve their process. This will demonstrate your ability to connect with users and understand their needs.
✨Showcase Your Systems Thinking
Be ready to discuss how you approach system improvements. Think of specific instances where you've identified friction in a process and suggested enhancements. This will highlight your analytical skills and your ability to think critically about user journeys, which is crucial for this role.
✨Emphasise Your Curiosity and Learning Mindset
Eequ values curiosity and a willingness to learn. Share examples of how you've taken the initiative to learn new tools or systems in the past. This could be through self-directed projects or professional development. It shows that you're adaptable and eager to grow, which aligns perfectly with the company's vision.