At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the right EE products.
- Company: Join a leading telecom company with a focus on customer satisfaction.
- Benefits: Competitive salary, 24/7 private GP access, generous family leave, and huge discounts.
- Other info: Flexible working hours and ongoing career development opportunities.
- Why this job: Be part of a dynamic team where your communication skills can shine and make a difference.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 28800 - 43200 £ per year.
Full time: Permanent EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil.
Competitive Salary:
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks.
Customer Care and Sales Associate (Permanent) in Ystrad Mynach employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Merthyr Tydfil. Our commitment to employee well-being is evident through competitive salaries, extensive family leave policies, and access to a private GP, ensuring that our team feels valued and supported. With ample opportunities for career development and a focus on community engagement through volunteering days, joining our Customer Care and Sales Associate team means becoming part of a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care and Sales Associate (Permanent) in Ystrad Mynach
✨Tip Number 1
Get to know the company! Research EE and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any questions or concerns that come your way.
✨Tip Number 3
Show off your adaptability! Be prepared to share examples of how you've successfully handled changes or challenges in previous roles. Employers love to see candidates who can think on their feet and adjust to new situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care and Sales Associate (Permanent) in Ystrad Mynach
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care and Sales Associate role. Highlight your experience in customer service and sales, and show us how you’ve put customers at the heart of your decisions.
Show Off Your Communication Skills:Since this role is all about speaking with customers, let your communication skills shine through in your application. Use clear, engaging language and don’t be afraid to showcase any relevant achievements or experiences.
Be Yourself:We want to get to know the real you! Don’t hesitate to share your personality in your application. Let us see your energy and ambition, and how you’ve thrived in fast-paced environments before.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand what EE stands for and how they prioritise customer care. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Care and Sales Associate, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built relationships. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you had to think on your feet or adjust your approach to meet customer needs. This will highlight your ability to thrive in a dynamic environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and career development. This shows that you're not just interested in the job, but also in how you can grow within the company.
