At a Glance
- Tasks: Connect with customers and provide exceptional support over the phone.
- Company: Join EE, a leading telecom company focused on positive customer interactions.
- Benefits: Competitive salary, uncapped commission, online GP, and generous family leave.
- Other info: Flexible scheduling, comprehensive training, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while building valuable relationships.
- Qualifications: Warm personality, empathy, and a passion for helping others.
The predicted salary is between 26116 - 26738 € per year.
Whats in it for you?
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carers Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service. To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services. We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks.
Customer Service Advisor - Broadband Technical in Yorkshire employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits that prioritise your well-being and career growth. Our supportive work culture fosters personal development through ongoing training and generous family leave policies, while our commitment to community engagement allows you to make a meaningful impact. Join us in a role where your empathetic nature can shine, and enjoy the unique advantages of working in a dynamic environment that values every team member.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Broadband Technical in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly express why you're the perfect fit for the role. Highlight your empathy and relationship-building skills – they’re key for this job!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We’ve got all the latest roles listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a team that values connection and support!
We think you need these skills to ace Customer Service Advisor - Broadband Technical in Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that show you can connect with people and provide exceptional support.
Show Your Personality:We want to see the real you! Use your cover letter to showcase your warm and engaging personality. Share a brief story or example that demonstrates your empathy and dedication to helping others.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing benefits right there.
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE. Understand their values, products, and what makes them stand out in the broadband market. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully helped someone or resolved a conflict. Highlighting your ability to connect with customers will demonstrate that you're the friendly voice they need.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will showcase your communication skills and your dedication to understanding customer needs, which is crucial for this role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or training opportunities. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
