At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading mobile network provider with a supportive culture.
- Benefits: Earn £13.35 per hour, plus bonuses, flexible hours, and great discounts.
- Other info: Enjoy a dynamic team environment with opportunities for career growth.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 13928 - 17410 £ per year.
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date: July 2026
Hours: Part-time (20–25 hours per week)
Shift Pattern: Fixed Monday–Friday evenings
- 20 hrs: 4:45pm – 9:00pm
- 25 hrs: 3:40pm – 9:00pm
Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
- 20 hrs: £13,928.53 → £14,260.27 annually
- 25 hrs: £17,410.67 → £17,825.33 annually
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor in Yarm employer: EE
EE is an exceptional employer located in Darlington, offering a flexible work environment that prioritises employee well-being and growth. With competitive pay, generous family leave policies, and a strong commitment to career development, employees are supported both personally and professionally. The vibrant team culture, combined with unique benefits like online GP access and volunteering days, makes EE a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Yarm
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They want to see how you’d fit into their team, so don’t be afraid to show your problem-solving skills and how you can build relationships with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with it, making it easier for you to prepare.
We think you need these skills to ace Part Time Customer Service Advisor in Yarm
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your interests and how they relate to the role. A bit of enthusiasm goes a long way!
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant skills or experiences that match what we're looking for in a Customer Service Advisor. This shows us you’ve done your homework and are genuinely interested.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their customer service values. Understanding their mission and how they support their customers will help you align your answers with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves helping customers with billing queries, think of examples from your past where you've successfully solved problems. Be ready to share these stories during the interview to demonstrate your ability to handle similar situations.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are genuinely interested in understanding the needs of customers, which is crucial for a Customer Service Advisor.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
