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- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 26116 - 26738 £ per year.
Part time: Permanent - 20 Hours per week
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday: 16:30-21:00
- Tuesday: 16:30-21:00
- Wednesday: 16:30-21:00
- Thursday: OFF
- Friday: OFF
- Saturday: 09:45-18:00
- Sunday: OFF
What’s in it for you:
- Competitive Salary: Starting at £26,116 pro-rata, rising to £26,738 pro-rata after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Agent - Uncapped Commission in Wolverhampton employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission in Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you've handled customer interactions in the past. Remember, it's all about demonstrating your ability to connect with customers.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met targets or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you stand out as someone who can deliver results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Call Centre Agent - Uncapped Commission in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Centre Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role is all about speaking with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t be afraid to show a bit of personality – we love a friendly tone!
Highlight Your Achievements: If you've hit targets or received recognition in previous roles, make sure to mention these! We want to see how you've made a difference in past jobs, as it gives us insight into how you might perform with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Centre Agent entails. Familiarise yourself with the key responsibilities, such as customer communication and problem-solving. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role revolves around speaking with customers, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will highlight your ability to connect with customers and provide excellent service.
✨Demonstrate Adaptability
The job description mentions a fast-paced environment, so be ready to discuss how you've adapted to changes or challenges in previous roles. Share specific instances where your flexibility led to positive outcomes, showing that you can thrive under pressure.
✨Bring Your Energy and Ambition
EE is looking for candidates who are driven and enthusiastic. During the interview, let your passion shine through! Talk about your career goals and how this role aligns with them. This will convey that you're not just looking for a job, but a place where you can grow and contribute.