Customer Service Advisor in Willington

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Where: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne, NE12 8ET

Full time: Permanent

Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses

Start date: January 2027

Shifts: 12 hour shifts on a two week rotation.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

08:30-21:00
08:45-21:00
OFF
OFF
OFF
08:00-20:00
08:00-20:00

OFF
OFF
08:45-21:00
08:45-21:00
08:45-21:00
OFF
OFF

If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.

Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash.

Our team’s in Newcastle and North Tyneside are full of people like you – so you’ll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. xsabvtc A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales

Don’t let what you’ve heard about s...